Supervisor, Provisions

Push Operations; Whistler; On-site; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Ski pass loan program

20% dining discount

Job summary

Provisions is a neighborhood cafe offering coffee, baked goods, breakfast and made-to-order meals. Under Toptable Group, the FOH Supervisor will lead the front-of-house team, ensure warm hospitality, and uphold brand standards across barista, cashier and food-running stations.

You will train and guide the FOH team, coordinate with the Store Manager, and maintain a clean, efficient dining area while supporting daily service and guest satisfaction. Ski pass loan and dining discounts are offered.

Qualifications

• 1+ years experience in a high-end cafe or restaurant service.
• Food Handlers License is an asset.
• Serving It Right required or asset.
• Strong problem-solving and delegation skills.
• Excellent verbal and written communication; bilingual preferred.
• Able to work a flexible schedule.
• Must be able to stand for long periods and lift up to 50 pounds.
• Health and safety standards knowledge is beneficial.

Responsibilities

• Provide warm hospitality to guests and staff.
• Work with leadership to drive service and brand standards.
• Train and guide FOH team to ensure daily excellence.
• Maintain dining room and FOH/BOH spaces in good condition.
• Set up for service and breakdown stations; perform end-of-day tasks.
• Handle cashing out and End Of Day reporting.
• Ensure proper service steps are followed efficiently.
• Resolve guest issues and provide conflict resolution.
• Demonstrate espresso knowledge and equipment handling.
• Update digital menus and daily item counts.

Skills

Cafe experience

Food Handlers License

Serving It Right

Problem solving

Delegation

Communication skills

Bilingual

Flexible schedule

Stand for long periods

Lift 50 lbs

Job description

Provisions is your neighborhood cafe with everything you need throughout the day to dine in or take away.

We open early in the morning with coffee, fresh baked goods, and breakfast sandwiches. Throughout the afternoon and evening, we offer made-to-order sandwiches, slow-roasted rotisserie chicken, seasonal sides, and a selection of beer and wine to toast the day.

Part of Toptable Group, one of Canada leading restaurant groups.Led by Culinary Director, James Walt.

Who you are:

The FOH Supervisor,in collaboration with the Store Manager, will work closely with the leadership team to drive service each day and inspire team members to work together and hold one another accountable to the brand standards. The Supervisor is responsible for offering warm hospitality to our guests and employees and is expected to have expert level knowledge of all Front of House stations, including Barista, Cashier and Food Running.

What you'll do:

• Work with a sense of urgency and attention to detail at all times
• Effectively communicate with all FOH and BOH team members throughout service
• Training and guiding the FOH team to ensure excellence and success in each day
• Interact with genuine hospitality when speaking to vendors and guests and cultivate relationships with regulars
• Ensure excellent maintenance of the dining room as well as storage areas and shared FOH/BOH spaces in the facility
• Get the store ready for daily service, including set-up of all stations; and for breakdown of all stations and deep cleaning at the end of the service
• Cashing out and EOD reporting
• Understand proper steps of service and consistently executes them with efficiency and grace while maintaining a sense of urgency throughout the service
• Provide guest conflict resolution and following up on any service issues
• Demonstrateexpertise on all thing's espresso, including dialing in, pulling a perfect shot consistently, latte art skills, cleaning and shutting down espresso station at the end of the service
• Responsible for menu updates in digital systems including daily updates of item counts
• Guide guests through relevant allergies/restrictions with awareness of possible and impossible accommodations
• Demonstrates deep knowledge of Health Department standards

What we need from you:

• 1+ years of experience in a high-end cafe and/or service in a restaurant
• Food Handlers License an asset
• Serving it Right
• Problem-solving and delegation skills
• Strong verbal and written communication skills, ideally in two or more languages
• Able to accommodate a flexible schedule
• Able to stand for long periods of time
• Able to lift 50 pounds

What you'll get from us:

• Hourly rate of $21/hr plus tips*
• Ski pass loan program
• 20% dining discount throughout the Toptable family of restaurants