Floor Support (FULL-TIME)

Infinity Enterprises Group; Canada; Hybrid; CAD 25,000 - 30,000; Full time

Benefits offered by this job

40% discount in other restaurants

Learning and development opportunities

Job summary

Balam Restaurant is seeking a Floor Support to deliver friendly, responsive service and ensure an exceptional dining experience for every guest. You will connect customers, the service team, and kitchen staff in a fast-paced environment.

Ideal candidates have 1–3 years in a full-service restaurant, strong English communication, and are comfortable with POS systems (Toast) and TOCK. Physical work includes lifting up to 30 lbs and standing for long periods.

Qualifications

• 1–3 years in a fast-paced, full-service restaurant.
• Serving It Right and Food Safe Level 1 is an asset.
• Able to lift up to 30 lbs and work in a high-volume environment.

Responsibilities

• Greet guests and assist with inquiries, refilling water, bussing tables, and maintaining dining area cleanliness.
• Ensure tables are sanitized and reset for new guests; stock service stations with glassware, cutlery, and napkins.
• Handle guest communication, phone inquiries, takeout orders, and coordinate with Host team to smooth service flow.
• Act as a liaison between front-of-house and back-of-house to maintain smooth communication and stock levels.

Skills

Communication

Guest service

Multi-line phones

POS systems

TOCK familiarity

Tools

Toast POS

TOCK

Job description

Balam Restaurant is looking for a dedicated and enthusiastic Floor Support to deliver friendly, responsive service that ensures an exceptional dining experience for every guest, acting as a key link between customers, the service team, and kitchen staff.

Key Responsibilities:

• Warmly welcome guests, assist with inquiries, and support the team by refilling water, bussing tables, and maintaining cleanliness in dining areas.
• Ensure tables are sanitized, reset for new guests, and service stations are stocked with polished glassware, cutlery, and napkins.
• Assist with guest communication, phone inquiries, takeout orders, and coordinating with the Host team to streamline service flow.
• Act as a liaison between FOH and BOH, ensuring seamless communication, updates on service flow, and stock levels while supporting both teams as needed.
• Maintain an organized Expo line by pulling, organizing, and reviewing chits; checking dishes for modifications and standards; and stocking takeout materials.
• Support service operations by running plates, packing takeout orders, assisting with closing duties, and ensuring cleanliness in shared areas.

What We’re Looking For:

• Someone that has secured housing in Whistler as we do not provide staff housing for this role.
• Strong communication and guest service skills, proficient in English (written and verbal), with experience using multi-line phones, Point of Sale systems (Toast preferred), and TOCK. Physical ability to bend, lift up to 30 lbs, and work in fast paced environments.
• Thrives under pressure, attentive to detail, open to feedback, and excels in team settings within fast-paced, high-volume environments. Displays a proactive attitude, always ready to assist with any task.
• Serving It Right and Food safe Level 1 certifications are assets. Requires 1–3 years of experience in a full-service, high-volume restaurant setting.
• Work permit: Legally authorized to work in Canada.
• Pay: CA$18.25 per hour + TIPS
• 40% discount in our other restaurants
• Learning and development opportunities

If you’ve got that can-do attitude, thrive as part of a dynamic team, and rock stellar communication skills, this is your chance to shine!