Supervisor, Mountain Adventures - Winter - Full-Time

Alterra Mountain Company; Collingwood; On-site; CAD 27,000 - 38,000; Full time

Benefits offered by this job

Free access to Blue Mountain for you &

Meal discounts at resort restaurants

Job summary

Alterra Mountain Company is seeking a Supervisor for winter attractions at Blue Mountain Resort. You will help train staff, support daily operations, and ensure safety and guest satisfaction across Woodview Skating, Big Dipper Tubing, and Canopy Climb.

You will coach teams, manage scheduling, and drive service recovery while maintaining payroll accuracy and training programs. Outdoor work in all weather is required.

Qualifications

• 2 years of leadership experience.
• 2+ years of experience in winter-based attractions/recreation.
• Ability to work outdoors in all weather conditions.
• Labour cost control and efficiency focus.
• Coaching for performance and service recovery.

Responsibilities

• Assist with training content and day-to-day operation of winter attractions.
• Maintain high guest and employee experience levels.
• Coordinate with the Assistant Manager on SOPs and safety goals.
• Set clear expectations, motivate, coach, and recognize performance.
• Monitor product delivery and ensure quality meets standards.
• Handle service recovery in coordination with management.
• Ensure payroll accuracy and timeliness.
• Onboard, train, and coordinate staffing, scheduling, and reviews.
• Prepare and document comprehensive department training plans.

Skills

Leadership experience

Coaching for performance

Safety awareness

Guest service

Productivity

Job description

Seasonal WHAT’S IN IT FOR ME?

Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates. Save on meals across resort restaurants and cafés, including Starbucks. Receive exclusive discounts at all Blue Mountain-owned retail stores. Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources. Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.

HOURLY RATE- $23.55 Monday to Sunday: 9:00am to 8:00pm (4-5 shifts /week) FULL-TIME HOURS: Full-Time Hours: 4-5 Shifts per week Shifts can run from 9:00am to 8:00pm with evenings and weekends required

WHAT WILL I BE DOING?

The Supervisor is responsible for assist with the training content and day to day operational support of the winter attractions which includes Woodview Skating, Big Dipper Tubing, and Canopy Climb. Additionally maintaining a high level of guest and employee experience. They will work in cooperation with the Assistant Manager to ensure that the training content and standard operating procedure are both manageable for staff and are in accordance with the safety and service standard goals of these departments. Working alongside staff in all areas of the operation. Setting clear expectations for staff, motivate, coach, & recognize great performance. Implementing new policies and procedures and ensuring compliance; provides staff with the tools that they require to complete the job and/or task expected of them. Monitoring the delivery of products and ensure quality meets the standards set by the department and the company; Handle customer service shortfalls and service recovery in coordination with the Assistant Manager. Ensuring the accuracy and timeliness of Payroll. Assisting with on-boarding new employees, continuous training and evaluating performance; assisting with coordinating of staff to include hiring, scheduling, uniforms, rewards & recognitions, performance reviews and corrective coaching. Preparing, executing and documenting a comprehensive training plan for the department. This includes all mandatory training as per the MOL; Coordination of accident/incident procedures along with documentation Daily assessment of the operations to determine opening/closing times, delays of regularly scheduled operating hours etc.

WHAT DO WE NEED FROM YOU?

2 years’ of leadership experience Labour cost control; consistently looking for efficiencies in our processes. Coaching for performance. Exploring various approaches to motivate employees to maintain our service standards. Service recovery. Listen and lead with empathy. Guest and employee safety. Safety is our priority. 2+ years of previous experience working in a winter-based Attractions/Recreation, specifically with Mountain Adventures Team. Ability to work outdoors in all types of weather *This role is being posted to fill a vacant position

AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE

BLUE MOUNTAIN RESORT COMPANY OVERVIEW

Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

ALTERRA COMPANY OVERVIEW

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure. Work at Blue to live the full Village-based Ski Resort experience, all within driving distance of Toronto. Receive great perks on retail, restaurants, lessons and of course free direct to lift access to over 14 iconic ski resorts across Canada and the US.