Supervisor Housekeeping

University of Victoria; Victoria; On-site; CAD 55,000 - 70,000; Full time

Job summary

A leading university in Canada is seeking a Supervisor of Housekeeping to lead and coordinate a team dedicated to maintaining cleanliness and safety within the Residence Complex. The ideal candidate will have extensive commercial cleaning experience, supervisory skills, and the ability to foster good relationships among staff. This role is essential for ensuring a welcoming environment for students, staff, and visitors. Applicants should possess a minimum of five years in commercial cleaning and a valid Class 5 BC Driver License.

Qualifications

• Minimum five years of commercial cleaning experience.
• Minimum three years supervising a staff of 30 or more.
• Class 5 BC Driver License required.

Responsibilities

• Supervise and coordinate work of Housekeeping team.
• Maintain cleanliness and safety standards.
• Track service requests and maintain operational documents.

Skills

Interpersonal skills

Communication skills

Team building

Problem-solving

Adaptability

Physical fitness

Education

Certification in a commercial cleaning program

Supervisory experience

Knowledge of cleaning chemistry

Tools

MS Office Suite

Adobe Software

Job description

Reporting to the Manager, Residence Facilities, the Supervisor of Housekeeping demonstrates a high level of professionalism at supervising and coordinating work, for the Housekeeping team of approximately 30-50 Service Workers (SWs). The Housekeeping team is responsible for maintaining a clean, safe and inviting environment for students, staff and guests that live and work at the Residence Complex at UVic. The Supervisor of the Housekeeping team will also submit and track service request, create and maintain documents required for daily operations, maintain a high standard of cleanliness and safety, and serves to enhance the customer service experience of students, guests and staff.

Skills

• Demonstrated ability to show professionalism to create positive cooperative working relationships through the effective use of interpersonal skills in all interactions
• Effective verbal and written communication and listening skills.
• Ability to accurately follow written and oral instructions.
• Ability to lead and participate in team building initiatives and events.
• Ability to direct the work of others to meet scheduled objectives, without close supervision.
• Ability to learn, apply and demonstrate new techniques.
• Ability to troubleshoot and problem solve cleaning challenges and see them through to completion.
• Ability to embrace and positively adapt to change.
• Demonstrated ability to contribute to respectful and inclusive relationships.
• Ability to operate and demonstrate all hand and power cleaning tools.
• Willingness and ability to work any recognized shift, including weekends, and attend meetings or training that may occur outside of regular shift hours.
• Good physical health required for constant mobility, bending, lifting and reaching.
• Neat and clean appearance

Specialized Knowledge/Education

• Certification in a commercial cleaning program or equivalent level of experience.
• Supervisory experience or an equivalent level of education.
• Operational knowledge of computers and computer software including MS Office Suite software, Adobe Software.
• Expertise in operation and demonstration of commercial cleaning equipment and tools
• Knowledge and understanding of the chemistry of cleaning including knowledge of materials, methods and equipment.
• Knowledge and understanding of environmentally responsible cleaning techniques.
• Knowledge of university Enterprise software (e.g. FMIS) is an asset.

Experience

• A minimum of five years’ commercial cleaning experience.
• A minimum of three years supervising a staff of 30 or more people, preferably in a unionized environment.
• A minimum of five years handling customer service interactions.
• Class 5 BC Driver License
• Computer Skills