Supervisor - Health Equipment Loan Program

Taleo; Prince George; Hybrid; CAD 67,000 - 71,000; Full time

Job summary

Canadian Red Cross in Prince George, BC, is hiring a Supervisor for the Health Equipment Loan Program. The role involves supervising day-to-day operations, assigning work, monitoring workflow, coaching staff, and ensuring tasks are completed safely, efficiently, and on time.

The position requires 3–5 years of experience and a 1–2 year post-secondary certificate or diploma, along with strong MS Office and SharePoint skills and leadership ability to manage workloads and drive service improvements.

Qualifications

• Minimum 3–5 years of supervisory or related experience.
• 1–2 year post-secondary certification/diploma or equivalent.
• Proficiency with Microsoft Office (Word, Outlook, Excel, PowerPoint) and SharePoint.
• Experience leading others and coordinating workloads.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder influence skills.

Responsibilities

• Supervise day-to-day operations, assign work, monitor workflow, coach staff and support team engagement to ensure tasks are completed safely, efficiently and on time.
• Review team output against established standards, provide regular feedback and support performance and skill development.
• Foster effective communication and collaboration within the team and maintain strong relationships with internal and external partners.
• Monitor and resolve day-to-day operational issues and client escalations per procedures and service standards.
• Support the implementation of program goals, operational cycles and continuous improvement aligned with policies.
• Provide hands-on operational and supervisory support during high volume periods or staff absences.
• Coordinate advanced equipment loan services during surges, review referrals, liaise with health professionals, clients and families, arrange deliveries, and maintain records.
• Prepare and contribute to operational and program reports, data audits, forecasting and identification of trends and issues.
• Support depot operations, travel within the Northern Health region and optional travel.

Skills

Microsoft Office

SharePoint

Leadership experience

Communication skills

Education

Post-secondary certificate/diploma (1-2 years)

Tools

Microsoft Office Suite

SharePoint

Job description

Supervisor - Health Equipment Loan Program Location CAN - BC - Northern Region Requisition Code 16257 Compensation Range (CAD) $66,693 - $70,862

Title: Supervisor - Health Equipment Loan Program

Employee Working Location: In-person (Prince George, BC)

Employment Status: Permanent Full-Time

The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will:

Supervise day-to-day operations by assigning work, monitoring workflow, conducting quality checks, coaching staff, and supporting team engagement to ensure tasks are completed safely, efficiently, and on time.

Review team output against established standards, provide regular feedback, and support performance and skill development.

Facilitate effective communication and collaboration within the team and maintain strong working relationships with internal and external partners.

Monitor and resolve day-to-day operational issues and client escalations in accordance with established procedures, service standards, and client expectations.

Support the implementation of program goals, operational cycles, and continuous improvement initiatives in alignment with organizational policies and procedures.

Provide hands-on operational and supervisory support during periods of high volume or staff absences to ensure continuity of service.

Coordinate advanced equipment loan services during surge periods or staff absences, including reviewing referrals, liaising with health professionals, clients, and families, arranging deliveries, and maintaining accurate client and equipment records.

Prepare and contribute to operational and program reports, data audits, forecasting, and identification of service trends and issues.

Support depot operations through coverage as required, overdue equipment follow-ups, data corrections, and basic technology troubleshooting, with occasional travel within the Northern Health region.

What we are looking for:

Qualifications include a minimum of 3-5 years' experience and a 1-2 year post-secondary certification/diploma and/or an equivalent combination of education and experience.

Proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint) and SharePoint is required and ability to navigate and troubleshoot multiple systems.

Experience leading others, supervising and coordinating the work of others and managing workloads.

Ability to identify, investigate and analyze problems, identify root causes and risks, and apply technical, functional and organizational knowledge to develop solutions.

Communication and influence skills to gather perspectives, understand needs, and present information to reach consensus, often in somewhat sensitive situations

Working Conditions:

Frequent travel around the region is required.

Must be able to lift and carry up to 80 lbs.

Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.

If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).