Medical Supply Technician ll

Canadian Red Cross; Grand Falls-Windsor; On-site; CAD 36,000 - 39,000; Full time

Job summary

The Canadian Red Cross in Grand Falls-Windsor, NFL, is seeking a Medical Supply Technician II for a temporary full-time role of 3 months. You will maintain, repair, inspect, and deliver medical equipment within HELP, ensuring safety, functionality, and quality standards.

You will install equipment in clients' homes, provide technical support, and keep accurate records. A 3-year experience and 1–2 year post-secondary certification are required, along with MS Office and SharePoint proficiency.

Qualifications

• Minimum 3 years' experience in medical equipment maintenance/repair.
• 1–2 year post-secondary certification or diploma or equivalent.
• Proficiency with MS Office (Word, Outlook, Excel, PowerPoint) and SharePoint.

Responsibilities

• Maintain, repair, inspect and test medical equipment per standards.
• Clean and disinfect equipment according to protocols.
• Deliver, install and set up equipment at clients' homes; provide basic usage instruction.
• Provide technical support to clients and internal teams.
• Maintain accurate records of maintenance and service calls.
• Report safety concerns and equipment issues promptly.
• Ensure documentation meets quality and regulatory standards.

Skills

MS Office

SharePoint

Communication

Troubleshooting

Customer service

Education

1–2 year post-secondary certification/diploma

Job description

Location CAN - NL - Grand Falls-Windsor Office

Requisition Code 16472

Compensation Range (CAD) $26.32 - $27.96 per hour

Employee Working Location: In-Person (Grand Falls Windsor, NFL)

Employment Status: Temporary Full-Time (3 months)

The Canadian Red Cross (Red Cross) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

The Medical Supply Technician II is responsible for the maintenance, repair, inspection, and delivery of medical equipment within the Health Equipment Loan Program (HELP). This role ensures equipment is safe, functional, and aligned with quality standards. The Technician II provides technical support, delivers and sets up equipment in clients' homes, and offers customer service to ensure effective use. They also support day-to-day operations and contribute to a safe, responsive, and client-focused service environment.

In this role, you will:

Conduct maintenance and repair of medical equipment in accordance with established standards and procedures.

Inspect, test, troubleshoot, and adjust equipment components (including electrical, electro-mechanical, and electronic) to ensure they meet safety and performance specifications.

Clean and disinfect medical equipment following approved protocols to ensure client safety.

Deliver, install, and retrieve equipment at clients' homes and other sites, ensuring proper setup and basic instruction for safe use. shipping and receiving medical equipment as needed.

Provide technical support and advice to internal teams, clients, and caregivers regarding equipment use and care.

Maintain accurate records of equipment maintenance, inspections, repairs, and service calls in the inventory management system.

Report safety concerns, equipment issues, and incidents to the operations lead in a timely and thorough manner.

Ensure all documentation meets established quality, regulatory, and procedural standards.

What we are looking for:

Qualifications include a minimum of 3 years' experience and a 1-2-year post-secondary certification/diploma and/or an equivalent combination of education and experience.

Proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint) and SharePoint is required.

Ability to identify and resolve issues, by applying standard procedures and functional or organizational knowledge.

Communication skills, diplomacy and empathy to interpret information and deliver advice, clarify client or stakeholder needs, offer solutions, and resolve escalations in new or somewhat sensitive situations.

Experience and knowledge of medical supply equipment maintenance and repair procedures.

Experience in field-based service delivery, including in-home equipment setup, customer interaction, and troubleshooting.

Ability to interpret technical manuals and schematics.

Working Conditions:

Valid driver's license and clean abstract, with experience driving light commercial or cargo vehicles.

As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.

Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.

If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).