Supervisor, Full Time

Compass Group Canada; Northeastern Ontario; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Employee meal discounts

Advancement opportunities

Job summary

Compass Group Canada is seeking an energetic Cafeteria Supervisor to oversee daily operations at our all-you-can-eat dining venue. You will lead front‑of‑house staff, ensure outstanding service, monitor food quality, and support efficient restaurant operations during afternoon, evening, and weekend shifts.

You will supervise staff, coordinate shifts, train new team members, and maintain a positive work environment while upholding food safety standards.

Qualifications

• Previous supervisory experience in restaurant, buffet, hospitality, or food service preferred.
• Strong leadership and team-building skills.
• Excellent customer service and conflict-resolution abilities.
• Ability to work effectively in a fast-paced environment.
• Knowledge of food safety and sanitation practices.
• Strong communication and organizational skills.
• Ability to stand and walk for extended periods.

Responsibilities

• Operations Management: Supervise nightly cafeteria operations to ensure smooth and efficient service.
• Team Leadership: Lead, motivate, and coach front-of-house staff; coordinate staff assignments and monitor performance.
• Customer Service: Greet guests; resolve concerns promptly; monitor guest satisfaction and assist during peak periods.
• Food & Quality Control: Ensure buffet stations are stocked, clean, and visually appealing; monitor food quality and portion control; communicate with kitchen staff.
• Administrative Duties: Support scheduling, attendance tracking, labor management, shift reports, and inventory checks; handle cash management and POS procedures.

Skills

Supervisory experience

Leadership

Customer service

Conflict resolution

Fast-paced environment

Food safety

Communication

Organization

Stamina

Job description

We are seeking an energetic and customer-focused Cafeteria Supervisor to oversee daily operations at our all-you-can-eat dining venue. The successful candidate will lead front-of-house staff, ensure exceptional customer service, maintain food quality standards, and support efficient restaurant operations during afternoon, evening, and weekend shifts.

Key Responsibilities

Operations Management

• Supervise nightly Caferteria operations to ensure smooth and efficient service.
• Monitor dining room, buffet stations, and service areas to maintain cleanliness and presentation standards.
• Ensure compliance with food safety, sanitation, and health regulations.
• Assist with opening, shift change, and closing procedures.

Team Leadership

• Lead, motivate, and coach front-of-house staff to deliver excellent customer service.
• Coordinate staff assignments and monitor performance throughout shifts.
• Train new employees on service standards, company policies, and procedures.
• Foster a positive and professional work environment.

Customer Service

• Greet guests and ensure a welcoming dining experience.
• Resolve customer concerns and complaints promptly and professionally.
• Monitor guest satisfaction and take corrective action when necessary.
• Support team members during peak service periods.

Food & Quality Control

• Ensure buffet stations are properly stocked, clean, and visually appealing.
• Monitor food quality, freshness, and portion control standards.
• Communicate with kitchen staff regarding replenishment and guest feedback.
• Assist in reducing food waste while maintaining excellent product availability.

Administrative Duties

• Support scheduling, attendance tracking, and labor management.
• Complete shift reports and communicate operational updates to management.
• Assist with inventory checks and supply ordering when required.
• Handle cash management and point-of-sale procedures as assigned.

Qualifications

• Previous supervisory experience in a restaurant, buffet, hospitality, or food service environment preferred.
• Strong leadership and team-building skills.
• Excellent customer service and conflict-resolution abilities.
• Ability to work effectively in a fast-paced environment.
• Knowledge of food safety and sanitation practices.
• Strong communication and organizational skills.
• Ability to stand and walk for extended periods.

Schedule Requirements

• Availability to work afternoons, evenings, weekends, and holidays as required.
• Flexible schedule to support operational needs and peak business periods.

Key Competencies

• Leadership and accountability
• Customer-focused mindset
• Problem-solving and decision-making
• Time management and organization
• Attention to detail
• Ability to multitask under pressure

Compensation & Benefits

• Competitive hourly wage based on experience.
• Opportunities for advancement and professional development.
• Employee meal discounts

What's in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World's Most Admired Companies.
• The opportunities with us are endless. As the world's largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We're committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams - strengthening our culture and helping people feel a true sense of belonging.

For accommodation requests during the hiring process, please contact [e-mail] for further information.