Supervisor Full Time

Compass Group Canada; Edmonton; On-site; CAD 22,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Competitive compensation

Award-winning culture

Job summary

Compass Group Canada, operating Tim Hortons at Royal Alexandra Hospital in Edmonton, is seeking a Supervisor to lead a frontline team and ensure guest experiences align with brand standards.

You will oversee daily operations, train staff, monitor food safety, manage schedules, cash handling, and inventory while upholding hospital safety protocols and patient‑focused service.

Qualifications

• Experience supervising front-line Tim Hortons team members.
• Knowledge of food safety and sanitation standards.
• Ability to manage shifts, cash, inventory, and safety procedures.

Responsibilities

• Supervise, train, and support front‑line team members.
• Organize shift schedules and manage breaks to maintain coverage.
• Foster a positive and inclusive work environment.
• Ensure prompt, friendly, and consistent service.
• Resolve customer complaints with empathy and professionalism.
• Maintain product quality and presentation standards.
• Open/close duties and shift changes.
• Monitor food safety practices and temperatures.
• Keep work areas, equipment, and spaces clean and organized.
• Maintain logs and ensure team adherence to standards.
• Execute daily and weekly cleaning/calibration schedules.
• Set up Tim Hortons standards in operations.
• Maintain showcase displays at all times.
• Handle cash, till counts, and deposits.
• Monitor inventory, food costs, and labor expenses.
• Submit weekly inventory counts in Clearview.

Skills

Team supervision

Shift scheduling

Food safety

Cash handling

Inventory control

Customer service

Communication

Job description

Job Summary

As a Supervisor at Tim Hortons, you will lead a team to deliver excellent guest experiences in line with brand standards. You’ll oversee daily operations, train and motivate team members, ensure food safety and cleanliness, and help manage labor, inventory, and cash handling. In a hospital setting under Compass Group, you will also ensure your team aligns with hospital safety protocols and patient-centered service values.

Location

Royal Alexandra Hospital / Edmonton

Reports to

Restaurant Manager / Unit Manager

The hourly rate for this role is $18.00. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

How You Will Make An Impact

Team Leadership

• Supervise, train, and support front‑line team members.
• Organize shift schedules and manage breaks to maintain coverage.
• Foster a positive and inclusive work environment.

Guest Experience

• Ensure prompt, friendly, and consistent service.
• Resolve customer complaints with empathy and professionalism.
• Maintain product quality and presentation standards.

Operations

• Complete opening, closing, and shift change duties.
• Monitor food safety practices (temperature checks, product rotation, cleanliness). All the products to be maintained at right temperatures and checking their temperatures frequently
• Keep all work areas, equipment, and dining spaces clean and organized.
• Maintaining all the Logs Diligently. Both Tims and Compass. Ensuring that your team follows it.
• Deep Cleaning Schedule both Daily and weekly to be made and followed up with Team members
• Setting up Standards of Tim Hortons in every aspect of Operations
• Maintaining the required showcase display at all times

Financial Accountability

• Handle cash, complete till counts, and prepare deposits.
• Monitor and help control inventory, food costs, and labor expenses.
• Inventory counting to be done accurately every Friday and submitted on Clearview

Equipment & Maintenance

• Ensure equipment is clean, safe, and in good working condition.
• Report malfunctions and coordinate repairs.
• Weekly Calibration of Equipment and training the staff in Calibration

Compliance & Safety

• Enforce Tim Hortons brand standards, Compass Group policies, and local health regulations.
• Promote a culture of safety, including PPE use and safe food handling.
• Complete daily checklists and documentation as required.

Communication & Support

• Act as a liaison between team members and management.
• Assist in onboarding new employees.
• Share updates on promotions and procedural changes.

About You

• Previous supervisory or lead experience in Tim Hortons for at least 2years
• Strong communication, coaching, and problem-solving skills.
• Ability to work in a fast‑paced environment and also able to do multitasking
• Understanding of food safety and sanitation standards.
• Flexible availability (early mornings, evenings, weekends, holidays).

What’s in it for you?

• Join an award‑winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/‑7 support, resources, and information.
• We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.

For accommodation requests during the hiring process, please contact [e-mail] for further information.