Tim Hortons Supervisor Full Time

Compass Group Canada; St. Catharines; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Training and development programs

Growth opportunities

Job summary

Compass Group Canada is seeking a capable supervisor for our Niagara region operations. The role focuses on leading shifts, coaching staff, and ensuring food safety and quality across service lines.

You will partner with management to train staff, manage schedules, and maintain high guest satisfaction in a fast-paced environment. Responsibilities include inventory control, adherence to cash handling and safety policies, daily reporting, and fostering a safe, organized workspace.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in food service or quick-service restaurant.
• Leadership or supervisory experience is an asset.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and under pressure.
• Food Safety Certification (preferred or required).

Responsibilities

• Supervise and coordinate team members during shifts.
• Provide direction, coaching, and ongoing feedback.
• Train staff on job duties, food safety, and company procedures.
• Support recruitment and onboarding of new employees.
• Ensure all products meet quality and presentation standards.
• Maintain proper stock levels and assist with inventory control.
• Follow and enforce company policies (cash handling, food safety, scheduling).
• Complete daily reports, waste logs, and shift documentation.
• Maintain a clean, safe, and organized work environment.
• Deliver and model exceptional guest experience.
• Handle customer concerns promptly and professionally.
• Maintain a friendly, fast-paced service environment.
• Ensure compliance with food safety and workplace safety standards.
• Report hazards, incidents, or equipment issues immediately.

Skills

Leadership

Communication

Interpersonal skills

Ability to work under pressure

Food Safety Certification

Education

High school diploma or equivalent

Job description

• Supervise and coordinate team members during shifts
• Provide direction, coaching, and ongoing feedback
• Train staff on job duties, food safety, and company procedures
• Support recruitment and onboarding of new employees

Key Responsibilities

Team Leadership

• Supervise and coordinate team members during shifts
• Provide direction, coaching, and ongoing feedback
• Train staff on job duties, food safety, and company procedures
• Support recruitment and onboarding of new employees

Operations Management

• Ensure all products meet quality and presentation standards
• Maintain proper stock levels and assist with inventory control
• Follow and enforce company policies (cash handling, food safety, scheduling)
• Complete daily reports, waste logs, and shift documentation
• Maintain a clean, safe, and organized work environment

Customer Service

• Deliver and model exceptional guest experience
• Handle customer concerns promptly and professionally
• Maintain a friendly, fast-paced service environment

Health & Safety

• Ensure compliance with food safety and workplace safety standards
• Report hazards, incidents, or equipment issues immediately

Qualifications

• High school diploma or equivalent preferred
• Previous experience in food service or quick-service restaurant
• Leadership or supervisory experience is an asset
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and under pressure
• Food Safety Certification (preferred or required)

Work Conditions

• Fast-paced environment
• Standing for extended periods
• Flexible shifts including mornings, evenings, weekends, and holidays

Why Join Us

• Growth and advancement opportunities
• Supportive team environment
• Training and development programs

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.