Food Services Supervisor, Tim Horton's, Full time

Compass Group Canada; Vancouver; On-site; CAD 45,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Mental health & wellness initiatives

Diversity & inclusion

Career opportunities

Training programs

Job summary

Compass Group Canada is seeking a Food Service Supervisor in Vancouver to support the Manager on duty. You will supervise multiple food service units, manage staff, schedule hours, hire and train employees, and support cost reporting and HACCP compliance.

The role requires at least 1 year in food service management, a valid FoodSafe Level 1 certification, strong supervisory abilities, and excellent customer service. Health and safety are priorities, with opportunities for career growth.

Qualifications

• Minimum 1 year of strong operation food industry management experience.
• Knowledge of safety procedures and HACCP guidelines.
• Strong supervisory skills and ability to motivate staff.
• Excellent customer service and communication skills.
• Experience with staff scheduling and training.

Responsibilities

• Assist the Shift Managers to supervise multiple food service units.
• Supervise production of menu items, ensure cash readings, manage associates, schedule staff hours, hire and train employees.
• Learn from the Shift Manager to resolve labor relations issues, track and report inventories, sales, labor and food cost.
• Communicate positively to café patrons and address issues promptly.
• Ensure compliance with Quality Assurance, Health and Safety, WHMIS regulations.
• Coordinate workplace inspections and WHMIS training; report incidents to head office.
• Ensure HACCP standards are followed in food preparation.

Skills

Leadership

Customer service

Communication

Team supervision

Microsoft Office

Education

FoodSafe Level 1 Certification

Job description

Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.

Essential Duties And Responsibilities

• Assist the Shift Managers to supervise multiple food service units.
• Supervise the production of menu items, ensure completion of cash readings, manage associates, schedule staff working hours, hire and train employees.
• Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
• Communicate positively and enthusiastically to the café patrons and address their issues promptly.
• Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
• Coordinate frequent workplace inspections and WHMIS training of all staff and promptly report any workplace accident or incident to head office.
• Ensure Hazard Analysis and Critical Control Point (HACCP) standards are followed in the food preparation process.

Qualifications

Think you have what it takes to be our Food Service Supervisors? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

• At least one year of strong operation food industry management experience.
• FoodSafe Level 1 Certification.
• Comprehensive health and safety knowledge and training.
• Knowledge of food service catering.
• Strong supervisory skills and the capability to motivate and lead staff.
• Employee relations experience in a unionized environment is an asset.
• Excellent customer service skills.
• Excellent communication skills (written and verbal).
• Knowledge of Microsoft Office.

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.