Customer Service Representative (Part-time)

Town of Milton; Milton; On-site; CAD 26,000 - 33,000; Part time

Job summary

Town of Milton is hiring a part-time Customer Service Representative to deliver exceptional service at municipal facilities. Responsibilities include processing sales, registrations, and rentals, with shifts that include evenings and weekends.

The role requires cash handling, strong communication, and proficiency in MS Office. Applicants should have a post-secondary diploma or related education, and knowledge of recreation software is preferred.

Qualifications

• Post-secondary diploma or related education preferred.
• Proficiency with cash handling and deposits.
• Experience with Microsoft Office Suite.
• Knowledge of Rec management software (Xplor/TixHub) preferred.
• Strong communication and customer service skills.
• Ability to multi-task under pressure and meet deadlines.
• Willingness to work evenings, weekends and flexible hours.
• Criminal Records Check upon employment.

Responsibilities

• Process pass and membership sales, program registrations, drop-in programs, tickets and facility rentals.
• Greet customers and validate pass/membership access.
• Handle payments and deposits accurately.
• Provide administrative support to supervisory staff.
• Maintain waitlists and respond to inquiries about programs.
• Promote accurate information for self-service offerings.
• Adhere to health and safety policies and procedures.
• Perform other duties as assigned.

Skills

Customer service

Communication

Organization

Attention to detail

Problem solving

Education

Post-secondary diploma / Office Administration

Tools

Microsoft Office

Xplor Recreation

TixHub

Job description

Job Type:

Permanent

Department:

Hourly Wage:

$20.91

Close Date

(closes at 12:00 am on date noted below):

October 1, 2026

Openings:

6

Position Summary

About Milton
Join one of Ontario’s fastest-growing and most dynamic municipalities. The Town of Milton is proud to deliver high-quality, sustainable municipal services that support a vibrant, inclusive, and forward-looking community where residents thrive, businesses succeed, and nature is respected and protected.
Our vision is to foster a safe, diverse, and welcoming environment—one that honours its natural landscapes and rich heritage, supports thriving and inclusive neighbourhoods, nurtures a strong and balanced economy, and offers exceptional opportunities to live, learn, work, and play.

What We Offer?

• Starting Hourly Rate: $20.91
• Benefits: Employee Assistance Program and option to participate in the OMERS pension plan
• Employee perks/discounts: Discount on Active Living Pass and Perkopolis
• For further details of what we offer, please visit Why Milton

The Town of Milton is accepting applications for the part‑time position of Customer Service Representative. Reporting to the Coordinator, Facility Administration this position is responsible for providing exceptional customer service at Town facilities including the processing of pass and membership sales, program registration, drop‑in programs, tickets and facility rentals. The successful candidates must be able to work variable hours including evenings and weekends.

Major Job Responsibilities

• Responsible for the timely, professional, courteous, and effective handling of Recreation and Culture inquiries and service requests including:

• Greets customers and validates pass and membership access

• Maintains ongoing communication with program, facility, and customer service staff to ensure safe, coordinated service delivery

• Assists with the maintenance of program waitlists and customer inquiries regarding cancelled or rescheduled programs (as required)

• Processes payment of pass and membership sales, program registration, drop‑in programs, tickets to performances/events, facility rentals, garbage tags, transit tickets/passes and merchandise, and maintains inventory of transit tickets, passes and merchandise

• Provides administrative support to supervisory staff (as required)

• Assist in quality assurance initiatives to ensure information is accurate for self-service offerings to the public, while promoting good customer service

• Adheres to established policies and procedures including verifying daily revenue and submittal of deposits and coin orders

• Complies with all health and safety practices as it relates to the work, standard operating guidelines and the Occupational Health and Safety Act

• Performs all other duties as assigned in accordance with department objectives

Education & Experience

• Post‑secondary school diploma and/or Office Administration certificate or related education is preferred
• Competent math skills and experience with cash handling and deposits
• Proficiency in Microsoft Office Suite
• Knowledge of Recreational Management Software Systems (e.g. Xplor Recreation) and/or TixHub is preferred
• Standard First Aid and CPR (is preferred)
• Strong communication, organizational and customer service skills
• Ability to multi task under pressure, prioritize work tasks, problem solve and demonstrate attention to detail
• Able to work evenings, weekends, and flexible hours (including early morning) as required
• Ability to handle sensitive situations with professionalism, strong problem solving skills, mature judgment and confidentialityIn accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to submit a satisfactory Criminal Records Check upon employment

Note to Applicants

This posting is for an existing job vacancy. OR

There is currently no vacancy for this position; however, applications will be kept on file for future opportunities.

The Town is an equal opportunity employer, committed to fostering a diverse, inclusive, accessible, and respectful workplace. We encourage applications from all qualified individuals and are dedicated to fair and transparent hiring practices.

We thank all who apply, however only those selected to move forward in the process will be contacted.

Accommodations

Should you be selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. We will work with you to ensure your full participation in the process.