Supervisor - 24/7 Programs

Trellis-Society-For-Community-Impact; Calgary; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible Health & Wellness Benefits

RRSP Group Savings Plan

Employee & Family Assistance Program

Paid Vacation, Sick Days, WellnessDays

Ability to swap statutory holidays

Diversity and Inclusion

Job summary

Trellis is seeking a 24/7 Program Supervisor to provide leadership within the 24/7 youth and family programs in Calgary. You will guide day-to-day operations, coach staff, and ensure service delivery aligns with contract requirements, portfolio scope, and Trellis values.

Weekend and holiday on-call presence is required. Join a team committed to inclusion and reconciliation, with start-on-day-one benefits, ongoing professional development, and a culture that supports growth in a dynamic

Qualifications

• 3+ years in Human Services with youth and families.
• Strong communication skills, verbal and written, and computer literacy.
• Ability to work with vulnerable populations and challenging behaviours.
• Organized, self-motivated, able to work with a team and independently.
• Commitment to ongoing professional and personal development.
• Valid driver’s license, with clean driving record and liability insurance.
• Standard First Aid & CPR certification.
• Clear Criminal Record Check including Vulnerable Sector and Child Intervention checks.

Responsibilities

• Lead and supervise day-to-day operations of 24/7 programs.
• Coach and mentor staff and practicum students.
• Ensure program delivery meets CAC standards and contract requirements.
• Foster healthy team dynamics and Trellis values.
• Develop and deliver client-centered initiatives and activities.
• Maintain safe, livable program environments and manage monthly budgets.

Skills

Communication skills

Relationship building

Organizational skills

Professional development

Education

Human Services degree/diploma

Job description

Trellis works with young people, adults, families, and communities to unlock their potential and support their growth. We are focused on generational change by providing a spectrum of services for people of all backgrounds, including those with complex needs. Our programs improve access to resources, develop family and community supports and build people’s capacity to deal with life’s challenges.

With our support, people from all walks of life are empowered to move beyond systemic barriers, cultivate great outcomes and reach their full potential. We’re Trellis – and we’re always growing!

Our Values

Our values not only define who we are but also support Trellis to achieve our vision of everyone reaching their full potential.

• Courage: We willingly embrace growth, and don’t see it as optional
• Empathy: We relentlessly care about the growth of others and won’t let anyone go unsupported
• Learning: We choose to grow through uncertainty, even when the status quo feels easier
• Impact: We go beyond what seems doable and prove that growth is possible.

Our Commitments

We are committed to fostering a culture of inclusion and connectedness, where everyone is welcomed. We believe in creating a workplace that celebrates diversity of our teams, our program participants and reflects the communities we serve.

We are committed to active reconciliation in alignment with the Truth and Reconciliation Commission 94 calls to action and the United Nations Declaration on the Rights of Indigenous Peoples. Reconciliation is a highly valued and integrated part of our culture and work. Trellis’ reconciliation journey is intentional with meaningful engagement from team members both collectively and as individuals.

What Trellis Offers

We provide people with meaningful work and are committed to offering equitable total compensation to all staff. This includes the following benefits which start from Day 1 of employment:

• Flexible Health & Wellness Benefits starting on your first day
• RRSP Group Savings Plan based on the tenure with Trellis Society
• Free and confidential support through the Employee & Family Assistance Program
• Paid Vacation, Sick Days, Wellness Days, and your Work Anniversary off
• Ability to swap statutory holidays for other days of importance to you
• Diversity and Inclusion embedded into everyday practice.

The Role: 24/7 Program Supervisor (Full-time)

The Supervisor provides program level leadership within the 24/7 programs. The Supervisor oversees and supervises the day-to-day operational aspects in 24/7 programs. As an integral member of the 24/7 programs leadership team, the Supervisor ensures motivation and performance is maintained and in alignment with 24/7 program priorities as well as portfolio and organizational vision, values, and goals.

The Supervisor acts as a resource and coach to program staff and practicum students through knowing and leveraging team member's strengths, development areas, and motivations, while fostering healthy team dynamics and workplace culture. Availability to participate in an on-call rotation on weekends and statutory holidays is required.

Key Tasks & Responsibilities

• Actively engage in the case management of each youth in the program ensuring compliance with CAC standards and that needs of each client and family are being prioritized and monitored on an ongoing basis.
• Complete ongoing audits of client files to ensure compliance to CAC standards and case management priorities are being executed.
• Promote a culture of engagement, high performance, accountability, and continuous improvement through leadership and modeling Trellis values.
• Develop, supervise, and retain program staff to meet service delivery needs. Complete ongoing audits of program staff personnel files to ensure compliance with employment expectations.
• Actively contribute to healthy team dynamics while fostering an environment conducive to integrated service delivery.
• Act as an ambassador, representing our purpose, vision, values, and desired outcomes in your day-to-day work.
• Develop and deliver client-centered initiatives, programs, and activities that enhance community and Natural Support involvement.
• Ongoing program orientation, training, and development of frontline staff.
• Provide support to ensure various frameworks and models (Natural Supports, Trauma-Informed Care, Circle of Courage, Recovery-Oriented Practice) are incorporated into the programing and case management practices in the program.
• Write and/or edit Reportable Incident Reports, AWOL's, Service Plans, and Progress reports.
• Interview, supervise, schedule, and orient Practicum Students.
• Provide support and insight to the Leadership Team to ensure service delivery implementation align with contract requirements, portfolio scope of practice, and organizational purpose, vision, and values.
• Coach, engage, and model respectful and appropriate relationships, professional boundaries, and program expectations with clients and all members of the team.
• Create a stable and consistent environment (i.e., routine, strong engagement with clients, etc.) conducive to ongoing learning.
• Ongoing maintenance of the property, ensuring the program is in livable conditions for clients.
• Manage monthly household budget.
• Other duties as required.

Knowledge and Skill Expectations:

• A degree or diploma in Human Services field (Child & Youth Care, Social Work, Justice Studies, etc.). Equivalencies will be considered.
  • Successful candidates who do not meet the minimum educational qualifications are required to complete 45 hours of relevant professional development or training each year on their time, until they complete the required educational qualifications.
• At least three (3) years of experience in the Human Services field, specifically working with youth and families.
• Strong communication skills, both verbal and written, along with computer literacy.
• Strong relationship building skills and a good understanding of working with vulnerable people with challenging behaviours.
• Organized, self-motivated, and able to work with a team and independently.
• Commitment to continual professional and personal development.
• Valid driver’s license, current Driver’s Abstract, and a reliable vehicle with 2-million-dollar liability insurance. This position does require you to drive.
• Current Standard First Aid and CPR certification (a requirement prior to commencement).
• Successful candidate must have a clear Criminal Record Check including Vulnerable Sector Check and a Child Intervention Record Check.

Reporting Structure:

Reports to: 24/7 Program Manager

Join Our Team

The resounding impact we have on individuals and communities is thanks to our network of passionate, open minded and dedicated staff who are committed to the work they do everyday. We’re always growing and we’re looking for passionate people who want to grow with us! People who are eager to make an impact while continuing to grow their expertise.