Supervisor

Firehouse Subs; Saskatoon; On-site; CAD 42,000 - 60,000; Full time

Job summary

Firehouse Subs in Saskatoon is seeking a Supervisory leader to drive guest experience and restaurant performance in a fast-paced environment. You will lead by example, coach team members, and uphold high standards of service, food quality, cleanliness, and safety.

With 1–3 years of quick-service supervisory experience, you will help recruit, train, and develop staff while supporting the Restaurant Manager. This role requires flexible scheduling and a passion for hospitality.

Qualifications

• 1–3 years of quick-service supervisory experience.
• Experience recruiting, training, and coaching employees.
• Knowledge of food safety standards and store operations.
• Experience working with POS systems (Micros POS a plus).

Responsibilities

• Maintain high standards for customer service, product quality, and guest satisfaction
• Foster a positive, team-oriented work environment
• Greet and thank every customer with a smile and eye contact
• Support efficient and high-quality store operations
• Assist with cleaning, maintenance of the restaurant and equipment
• Follow food safety, health, sanitation, and security guidelines
• Operate cash registers and handle cash transactions per policy
• Support employee development through coaching, training, and mentorship

Skills

Customer service leadership

Team leadership

Communication skills

Organizational skills

Coaching and development

Open availability

Tools

Micros POS

Job description

We are looking for the next ROCK STAR to join our family at Firehouse Subs!

Our Supervisors understand the importance of delivering an exceptional guest experience and proudly represent the “Face” of Firehouse Subs®. In this role, you will lead by example, motivate team members, and create a positive and energetic work environment where every guest receives outstanding service, every time.

As a passionate leader, you believe in the importance of training, coaching, and supporting team members to maintain high standards of guest service, food quality, cleanliness, and operational excellence. Through your knowledge of the quick-service restaurant industry, you take pride in supporting the Restaurant Manager in the day-to-day operations of a fast-paced restaurant environment.

If you have 1–3 years of quick-service or restaurant supervisory experience, along with practical knowledge of recruiting, training, and coaching employees, we would love to hear from you!

• Maintain high standards for customer service, product quality, and overall guest satisfaction
• Foster a positive and team-oriented work environment
• Deliver an exceptional customer and in-store experience
• Greet and thank every customer with a smile and eye contact
• Support efficient and high-quality store operations
• Assist with cleaning and maintaining the restaurant, equipment, and physical premises
• Operate food preparation equipment safely and efficiently
• Follow all food safety, health, sanitation, and security guidelines
• Operate cash registers and handle cash transactions in accordance with company policies
• Support employee development through coaching, training, and mentorship

What We’re Looking For

• A strong passion for customer service and hospitality
• Excellent communication and leadership skills
• Strong operational and organizational abilities
• A passion for coaching, mentoring, and developing team members
• Ability to thrive in a fast-paced environment
• Open availability and flexibility in scheduling

Qualifications

• Previous restaurant management or supervisory experience preferred
• Strong understanding of food preparation, cooking techniques, and food safety standards
• Experience working with POS systems (Micros POS experience is considered an asset)
• Excellent customer service and hospitality skills
• Ability to lead a diverse team while promoting teamwork and collaboration
• Experience handling cash transactions and basic financial reporting
• Knowledge of the food service industry; barista or serving experience is an asset
• Strong multitasking and problem-solving skills in a fast-paced environment

1820 McOrmond Dr #138, Saskatoon, SK S7N 4R2, Canada