Senior Multi-Unit Restaurant Leader — Growth & Ops

Ontario Trillium Foundation; Kelowna; On-site; CAD 90,000 - 130,000; Full time

Job summary

Firehouse Subs is seeking a dedicated Multi-Unit Leader to oversee up to six restaurants, delivering outstanding guest experiences while driving sales growth and profitability. You will coach Restaurant Leaders, ensure food safety, auditing standards, budgeting, and foster a culture of accountability and learning across the market.

The role requires strong leadership, strategic oversight, and a proven track record in multi-unit restaurant management, with travel between sites and a commitment to

Qualifications

• 5+ years of progressive restaurant management experience.
• Minimum 2 years multi-unit leadership experience preferred.
• Strong financial and business analysis skills.
• Proven ability to coach and develop leaders.
• Demonstrated success improving restaurant profitability.
• Excellent communication, presentation and organizational skills.
• Ability to travel regularly between restaurants.
• Valid Class 5 Driver's License.
• Food Safe Level 1 (Level 2 preferred).

Responsibilities

• Lead and coach Restaurant Leaders across multiple restaurants.
• Build a culture of accountability, hospitality, and continuous improvement.
• Conduct regular restaurant visits and operational reviews.
• Develop succession plans for all management positions.
• Own market-level financial performance.
• Achieve district targets for: Sales Growth, Food Cost, Paper Cost, Labour Cost, EBITDA contribution.
• Analyze business trends and identify improvement opportunities.
• Support annual budgeting and forecasting.
• Ensure consistent execution of Firehouse Subs standards.
• Standardize operational best practices across all restaurants.
• Identify operational gaps and implement corrective action plans.
• Ensure restaurants maintain exceptional cleanliness, maintenance and food quality.
• Drive market-leading OSAT performance.
• Analyze guest feedback trends.
• Coach Restaurant Leaders to improve hospitality and service.
• Lead recovery strategies for guest satisfaction issues.
• Drive district-wide PSF fundraising initiatives.
• Increase donation incidence across all restaurants.
• Promote community involvement and charitable engagement.
• Recruit and develop Restaurant Leaders.
• Conduct performance evaluations.
• Mentor high-potential leaders.
• Build internal promotion pipelines.
• Facilitate leadership training.
• Support new restaurant openings.
• Lead grand opening readiness.
• Identify opportunities for catering growth.
• Assist franchise ownership with strategic planning.
• Share best practices across the market.

Skills

Leadership

Financial analysis

Coaching

Communication

Travel

Driver's license

Job description

Firehouse Subs is seeking a dedicated Multi-Unit Leader to oversee up to six restaurants, delivering outstanding guest experiences while driving sales growth and profitability. You will coach Restaurant Leaders, ensure food safety, auditing standards, budgeting, and foster a culture of accountability and learning across the market.

The role requires strong leadership, strategic oversight, and a proven track record in multi-unit restaurant management, with travel between sites and a commitment to