Supervisor Full Time

COMPASS GROUP CANADA; Calgary; Hybrid; CAD 42,000 - 60,000; Full time

Job summary

COMPASS GROUP CANADA in Calgary is seeking experienced Supervisors with strong leadership to guide restaurant teams and ensure service and operational standards are met during busy periods. You will provide coaching and training to staff and assist management with planning and continuous improvement.

Final compensation is guided by skills and equity. The role emphasizes health, safety, quality, and guest satisfaction, with flexibility to adapt to service demands.

Qualifications

• 1-2 years of supervisor experience in food service or hospitality.
• Willingness to relocate to Calgary or surrounding areas.
• Guest service oriented with a focus on delivering exceptional guest experiences.
• Strong organizational and communication skills.
• Servant leadership mindset to train and coach the team.

Responsibilities

• Lead restaurant team and ensure coverage and service levels during busy periods.
• Enforce cash handling, meal/break, and food safety policies on shift.
• Complete shift documentation and uphold sanitation and safety standards.
• Demonstrate Guests-first attitude and provide exceptional guest service as a team.
• Assist Unit Manager with cost control, portion control and waste reduction.
• Train, coach and follow up with team and management to improve performance.
• Ensure best practices and training systems are applied consistently.
• Comply with applicable health, safety, and employment standards.

Skills

Leadership

Guest service

Communication

Organization

Relocation

Job description

Job Summary: We are currently looking for experienced Supervisors who possess excellent leadership skill and passion for hospitality industry. Providing leadership and direction to the team members, ensuring service and operational standards are met, managing staffing and workflow, addressing employee and guests concerns, and supporting health, safety, quality, and financial objectives. Providecoaching and training to employees and assists management with operational planning and continuous improvement.

Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicablepaytransparencylegislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

How you will make an Impact:

• Support Restaurant Manager in leading the team, ensuring optimal team member coverage and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership.
• Ensure all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies) by working alongside team members on the floor at all times and give constructive feedbacks.
• Complete all required shift documentation and follows principles of sanitation and safety in handling food and equipment.
• Display a “Guests are first” attitude and lead as an example to make sure we deliver an exceptional guest service as a team.
• Help Unit Manager control costs by reviewing portion control and quantities of preparation, minimizing waste as well as ensuring high quality of food preparation.
• Help solve operational as well as service issues in a timely manner along with training, coaching and follow-ups with team members and management team.
• Assist in evaluating team members, identifying training needs, problems, concerns as well as opportunities for improvement.\
• Make sure best practices and training system are implemented consistently across the restaurant.
• Displays knowledge of and works in compliance with applicable legislation including food safety, health and safety, and employment standards.

Qualifications

• Must be willing to relocate and be available to work flexible opening/closing and overnight shifts including weekends.
• Have at least 1-2 years of supervisor experience in food service industry.
• Be guest service oriented and committed to deliver exceptional guest experience.
  
• Have strong organizational and communication skills.
  
• Embrace our Servant leadership model to positively train, communicate and help team members.
• Pride yourself in building relationships with your guests and your team.
• Demonstrate a passion for leading, coaching and serving your team.