Supervisor

Eurest; Ottawa; On-site; CAD 25,000 - 35,000; Full time

Job summary

Eurest in Ottawa is seeking experienced Supervisors to lead a hospitality team and assist the Unit Manager in delivering high standards of service. You will coach staff, ensure coverage, and uphold Always Fresh, food safety, and policy compliance to create an exceptional guest experience.

This role emphasizes guest focus, servant leadership, and the ability to train and motivate the team while managing costs and ensuring quality in a fast-paced restaurant environment.

Qualifications

• Willing to relocate to Ottawa.
• Available for flexible opening/closing and overnight shifts, including weekends.
• Supervisor experience in food service is an asset.
• Strong guest-service orientation and commitment to exceptional guest experience.
• Strong organizational and communication skills.
• Able to lead, train and coach team members.

Responsibilities

• Lead the team and ensure adequate coverage during busy periods.
• Enforce restaurant policies, cash handling, and safety standards.
• Maintain compliance with food safety, health and safety standards.
• Deliver exceptional guest service and resolve issues promptly.
• Support unit manager and help control costs through portion control and waste reduction.
• Provide coaching and performance feedback to team members.

Skills

Leadership

Guest service

Team coaching

Communication

Flexibility

Job description

Description

How you will make an Impact:

We are currently looking for experienced Supervisors who possess excellent leadership skill and passion for hospitality industry. You are Guest-focused and excited about assisting the Unit Manager and Supervisor team with responsibilities to ensure the successful operation. As an enthusiastic team leader, you motivate and coach team members to ensure that high standards of Hospitality, Operational, Always Fresh and Food Safety are achieved.

The hourly wage for this role is $21.63 . Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicablepaytransparencylegislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

How you will make an Impact:

• Support Restaurant Manager in leading the team, ensuring optimal team member coverage and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership.
• Ensure all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies) by working alongside team members on the floor at all times and give constructive feedbacks.
• Comply with and enforces all Tim Hortons and Compass Group Canadas Operational, Food Safety and Always Fresh standards.
• Complete all required shift documentation and follows principles of sanitation and safety in handling food and equipment.
• Display a “Guests are first” attitude and lead as an example to make sure we deliver an exceptional guest service as a team.
• Help Unit Manager control costs by reviewing portion control and quantities of preparation, minimizing waste as well as ensuring high quality of food preparation.
• Help solve operational as well as service issues in a timely manner along with training, coaching and follow-ups with team members and management team.
• Assist in evaluating team members, identifying training needs, problems, concerns as well as opportunities for improvement.
• Make sure best practices and training system are implemented consistently across the restaurant.
• Displays knowledge of and works in compliance with applicable legislation including food safety, health and safety, and employment standards.

Qualifications

• Must be willing to relocate and be available to work flexible opening/closing and overnight shifts including weekends.
• Supervisor experience in food service industry would be considered an asset
• Be guest service oriented and committed to deliver exceptional guest experience.
• Have strong organizational and communication skills.
• Embrace our Servant leadership model to positively train, communicate and help team members.
• Pride yourself in building relationships with your guests and your team.
• Demonstrate a passion for leading, coaching and serving your team.