Supervisor

Ontario Trillium Foundation; Okotoks; On-site; CAD 22,000 - 28,000; Full time

Benefits offered by this job

Employee meal discount

Premium Rate of Pay

Medical Plan

Prescription Plan

Job summary

Tim Hortons in Okotoks is seeking a Shift Supervisor to oversee Team Members on shift, ensuring great guest experience, product quality, cleanliness, and adherence to standards.

You will lead by example, provide clear direction, respond to issues, and help maintain optimal staffing and service levels during busy periods.

Friendly, outgoing, and previous quick-service experience are valued, with a focus on teamwork and a positive work environment.

Qualifications

• Customer service background preferred.
• Previous experience in Quick Service an asset.
• Friendly and outgoing.
• Experience in managing a Team is preferred.

Responsibilities

• Supervise Team Members to ensure primary and secondary duties are completed.
• Lead by example and motivate Team Members to meet goals.
• Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels.
• Responds to guest in a friendly manner while maintaining an appropriate sense of urgency.
• Complies with and enforces all Tim Hortons operating standards.

Skills

People management

Customer service

Team leadership

Communication

Job description

Description

The Tim Hortons Shift Supervisor position is operational in nature and involves the supervision of Team Member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.

People Management

• Leads by example and demonstrates the importance of treating every Team Member and Guest with respect
• Reacts immediately to issues requiring attention during the shift
• Provides ongoing, specific direction to team members
• Encourages an exciting and fun work environment while motivating Team Members to meet goals
• Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
• Responds to guest in a friendly manner while maintaining an appropriate sense of urgency
• Complies with and enforces all Tim Hortons operating standards
• Supervises Team Members to ensure primary and secondary duties are completed

Why work for us?

• Employee meal discount
• Premium Rate of Pay
• Fast paced work environment
• Medical Plan
• Prescription Plan

Requirements

Customer service background preferred

Previous experience in Quick Service an asset

Friendly and outgoing

Experience in managing a Team is preferred