Supervisor

Ontario Trillium Foundation; Hamilton; On-site; CAD 32,000 - 42,000; Full time

Job summary

Tim Hortons in Hamilton, Ontario is seeking a store team leader to guide daily operations and create a welcoming guest experience. You will supervise staff, coordinate scheduling, and uphold food safety standards while delivering friendly service.

Ideal candidates will have strong leadership, excellent communication, and hands-on experience with POS systems and cash handling in a fast-paced environment.

Qualifications

• Experience leading retail or food-service teams.
• Experience training staff to meet performance standards.
• Excellent customer service and conflict-resolution skills.
• Ability to ensure a friendly, welcoming guest experience at all times.
• Able to manage day-to-day store operations including scheduling and opening/closing procedures.
• Knowledge of POS systems, cash handling, inventory control, and drive-thru operations.
• Strong verbal and written communication skills.

Skills

Team leadership

Training & coaching

Customer service

Conflict resolution

Food safety

POS & cash handling

Store operations

Job description

2585 Barton Street East, Hamilton, ON, L8E 2X2

Requirements

• Strong ability to lead, motivate, and support team members.
• Experience in training and coaching staff to meet performance and service standards.
• Excellent customer service and conflict-resolution skills.
• Ability to ensure a friendly, welcoming, and efficient guest experience at all times.
• Able to manage day-to-day store operations including shift scheduling, opening/closing procedures, and ensuring food safety compliance.
• Knowledge of POS systems, cash handling, inventory control, and drive-thru operations.
• Strong verbal and written communication skills.

Company Information

Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.