Shift Supervisor

Ontario Trillium Foundation; Hamilton; On-site; CAD 42,000 - 54,000; Full time

Job summary

Tim Hortons in Hamilton, ON is looking for a capable store supervisor to lead daily operations and deliver friendly, efficient guest service. You will manage shift scheduling, training and coaching team members, uphold food safety standards, and ensure smooth opening and closing procedures.

Strong communication and customer service skills are essential for maintaining a welcoming guest experience at all times.

Qualifications

• Strong ability to lead, motivate, and support team members.
• Experience in training and coaching staff to meet performance and service standards.
• Excellent customer service and conflict-resolution skills.
• Ability to ensure a friendly, welcoming, and efficient guest experience at all times.
• Able to manage day-to-day store operations including shift scheduling, opening/closing procedures, and ensuring food safety compliance.

Responsibilities

• Lead and motivate a team to deliver consistent guest experiences.
• Train and coach staff to meet performance and service standards.
• Ensure friendly, welcoming, and efficient guest service at all times.
• Manage day-to-day store operations including shift scheduling and opening/closing procedures.
• Maintain knowledge of POS systems, cash handling, inventory control, and drive-thru operations.

Skills

Leadership

Coaching staff

Customer service

Conflict resolution

Cash handling

POS systems

Job description

2585 Barton Street East, Hamilton, ON, L8E 2X2

Requirements

Strong ability to lead, motivate, and support team members.

Experience in training and coaching staff to meet performance and service standards.

Excellent customer service and conflict-resolution skills.

Ability to ensure a friendly, welcoming, and efficient guest experience at all times.

Able to manage day-to-day store operations including shift scheduling, opening/closing procedures, and ensuring food safety compliance.

Knowledge of POS systems, cash handling, inventory control, and drive-thru operations.

Strong verbal and written communication skills.

Company Information

Opportunity, flexibility and new challenges every day are just a few of the reasons you'll be happy you came on board. When you work at Tim Hortons, you'll feel right at home. It's a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We'd love for you to join the team. Because it's the people that make Tims, Tims. And we're looking for people like you.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.