Supervisor

Edo Japan; Edmonton; Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Free Uniforms

Flexible Schedules

Opportunities for Advancement

Employee Discounts

Job summary

Edo Japan is seeking a Supervisor in Canada to lead a team in delivering legendary guest experiences during every interaction. The role reports to Store Manager and requires prior supervisory experience, strong communication, and the ability to motivate and train staff in a fast-paced setting.

You will oversee daily operations, ensure health and safety standards, manage schedules, and assist with customer education and upselling techniques to enhance guest satisfaction.

Qualifications

• Prior supervisory experience in a fast-paced environment.
• Excellent communication skills with customers and team members.
• Proven ability to solve problems and motivate a team daily.

Responsibilities

• Manage employees, assign tasks to kitchen and front-of-house staff.
• Oversee breaks and shift coverage; organize weekly schedules.
• Ensure high-quality guest experience: speed, accuracy, friendliness, cleanliness.
• Oversee safety and food handling per health standards.
• Open/close procedures, cash handling and deposits.
• Maintain health and safety guidelines and inventory levels.
• Interact with customers and resolve inquiries promptly.

Skills

Supervisory experience

Excellent communication

Problem solving

Team motivation

Customer service

Upselling knowledge

Tools

POS system

Job description

Edo’s Supervisors are the friendly faces that work collaboratively with their team to create LEGENDARY guest experiences during every customer transaction, every day! Reporting to the Store Manager, the Supervisor will have previous supervisory experience, excellent communication skills, demonstrated ability to solve problems, and must have the ability to successfully manage and motivate a team on a daily basis.

• YOU have mastered a memorable first impression inspiring customer loyalty and a desire to return to Edo day after day
• YOU have previous Food and Beverage experience (it’s ok if you don’t, we all start somewhere!)
• YOU make an authentic connection with customers by engaging in friendly conversation during every visit
• YOU want to join a winning team where you have fun, challenge yourself and go the extra mile every day!
• YOU enjoy wearing many hats; cashier, griller and ultimate Edo Ambassador
• YOU are a menu expert and understand the importance of assisting our customers through educating and upselling additional offerings
• YOU welcome learning new tasks and voluntarily jump in to help your team members and customers whenever needed
• YOU know 2+2 doesn’t equal 5

A typical day as a Supervisor:

• Managing employees, including assigning tasks to kitchen and front-of-house staff while making sure they are doing them properly, efficiently, and according to health and safety standards
• Oversee employee breaks and ensure positions are covered as each worker rotates
• Organize weekly schedules and promptly address conflicts
• Oversee that restaurant operations are providing a high-quality customer experience including but not limited to; speed of service, accuracy, friendliness and cleanliness
• Monitor customer wait times and ensure that a certain time limit is not reached
• Supervise the production of menu items to make sure employees are distributing food according to health and safety standards
• Lead opening and closing procedures, including counting manual counts, creating cash accountability reports, conducting bank deposits
• Responsible for safe or vault keys while on duty
• Maintain a list of cleanliness and operation guidelines set by Edo Japan and the local health inspection agency, while ensuring the restaurant meets the standards
• Engage and interact with customers creating an inclusive guest experience
• Accurately enter orders through our POS system, receive payments and updates on customer orders
• Resolve customer concerns and inquiries in a prompt and respectful manner
• Ability to make excellent decisions under pressure that positively impacts the guest experience
• Maintaining a safe, clean and clutter-free work environment
• Replenish stock for both front and back end
• Other duties as required

Here’s the scoop on benefits:

• Free Uniforms - We’ve got you covered with a stylish uniform and company swag
• Flexible Schedules - Whether you are looking for a part-time, full-time, a second income or a new career challenge, Edo has a role for you!
• Opportunities for Advancement - Looking to climb the corporate ladder? We offer a variety of advancement opportunities for non-management, management and corporate positions
• Employee Discounts - Enjoy our yummy menu items with the added bonus of an employee discount

Diverse Culture - At Edo we are proud of our diverse and inclusive environment that enhances and reflects the communities that we work and live in

We thank all applicants for their interest; however only those being considered for an interview will be contacted.

Allergens. Calories. Ingredients. Let’s find you a menu item that matches the wants and don’t-wants of your lifestyle.