MON SUPERVISOR HOURLY

Montanas BBQ & Bar; Toronto; On-site; CAD 27,552 - 30,307; Full time

Benefits offered by this job

20% employee discount dining card

Flexible scheduling

Growth and development opportunities

Competitive wages

Fun working environment

Job summary

A vibrant BBQ restaurant in Toronto is seeking a Supervisor to assist in day-to-day restaurant leadership. The role involves enhancing guest satisfaction, coaching staff, and ensuring financial efficiency. Ideal candidates will have prior hospitality experience, strong communication skills, and the ability to thrive in a fast-paced environment. Competitive wages, flexible scheduling, and a dynamic team environment are offered, making it an excellent opportunity for career advancement.

Qualifications

• Prior experience in a hospitality setting.
• Strong interpersonal and communication skills for interacting with the restaurant team and Guests.
• Ability to work in a fast-paced environment while balancing competing priorities.

Responsibilities

• Assist in the day-to-day leadership of the restaurant.
• Help identify root causes of guest satisfaction gaps and implement corrective actions.
• Coach and develop Q-Crew to ensure quality food and guest experiences.

Skills

Interpersonal skills

Communication skills

Point of Sale Systems knowledge

Ability to multitask

High energy

Mediation and facilitation skills

Job description

As a Supervisor, you will assist in the day to day leadership of the restaurant. As a member of the restaurant leadership team, this role is jointly accountable for both financial and non-financial key performance indicators relating to the operation of the restaurant.

What You Will Do In This Role

Deliver a Perfect Guest Experience

• Help identify root causes of gaps in Guest satisfaction and assist in the development of corrective and proactive action plans where appropriate
• Where appropriate follow-up and successfully resolve all Guest complaints and ensure root cause is identified and corrected
• Coach Q-Crew to ensure consistent delivery on our promise to create connections with Guests by creating quality food and beverages and an inviting atmosphere
• Communicate with guests on a regular basis to gain insights on how to make improvements to the overall Guest Experience

People Development – Q-Crew Engagement

• Train and develop Q-Crew by providing coaching and performance improvement measures
• Participate in the training process for hourly Q-Crew
• Assist in the development of a culture of recognition and rewards focused on the achievement of KPI’s and Perfect Guest Experience results
• Support the General Manager, Guest Experience in developing tactics that create an engaging environment where all Q-Crew work together as a team, have fun and show genuine appreciation for our Guests and each other

Financial and Restaurant Profitability

• Measure and improve on all key performance indicators daily (i.e. guest satisfaction, Q-Crew satisfaction, food safety, profitability etc)
• Ensure the restaurant achieves maximum levels of efficiency and profitability by operating within an assigned labour budget
• Assist in the execution of operating plans to build business i.e. Marketing Action Plans, sales drives etc.

Restaurant Quality / Operational Excellence

• Establish and maintain adherence to operating practices and procedures including safe food handling, HACCP, inventory counts and required product rotation (FIFO)
• Maintain standards for restaurant opening and closing procedures and the uniform policy
• Complete and track completion of all activities of the daily checklists
• Implement all new menu, lunch/dinner board, and special promotion rollouts as per brand specifications
• Adhere to cash operating and control procedures, prepare daily deposits and conduct daily safe audits in accordance to administration policies and procedures

Food / Restaurant Safety

• Comply with provincial legislation regarding employment standards, human rights, Health & Safety, WHMIS
• Ensure compliance with respect to cash and inventory controls
• Ensure compliance with responsible alcohol service

What We’re Looking From You

• Prior experience in a hospitality setting
• Strong interpersonal and communication skills for interacting with the restaurant team and Guests
• Knowledge of Point of Sale Systems
• Ability to work in a fast-paced environment while balancing competing priorities
• Ability to understand the perfect guest experience and anticipate the needs of the guest prior to receiving requests
• Mediation and facilitation skills in order to ensure Guest and Q-Crew related concerns are dealt with immediately and effectively
• Superior interpersonal skills and ability to work as part of a team
• Ability to multi-task and maintain high energy in a fast-paced environment

What’s In It For You

• 20% employee discount dining card valid at participating Recipe brands
• Pay range: $20-$22
• Flexible scheduling
• An energetic and dynamic team
• Competitive wages
• Fun working environment
• Growth and development opportunities within the restaurant
• Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands

If you believe in good times and awesome BBQ, apply online today!