Subject Matter Expert & Team Lead

RBC; Vancouver; On-site; CAD 70,000 - 100,000; Full time

Job summary

RBC is seeking a Manager of Leasing Transactions to lead a team of experts focused on enhancing client service and operational efficiency. This management role requires at least 3 years of people management experience in leasing or lending. Key responsibilities include directing employees, managing transactions, and ensuring compliance with policies in a dynamic client fulfillment center.

Benefits

Competitive salary and bonuses

Flexible benefits

Leadership support

Inclusive environment

Comprehensive training programs

Qualifications

• At least 3 years of people management experience.
• Leasing or lending experience.
• Strong MS Office skills.
• Expertise in equipment financing documentation and credit policies.

Responsibilities

• Provide leadership and direction to employees in a centralized environment.
• Coordinate leasing transactions and manage business planning.
• Lead service quality initiatives and resolve escalated issues.

Skills

Customer Service

Management

Decision Making

Relationship Management

Performance Measurement

Operational Delivery

Process Improvement

Risk Management

Time Management

Treasury Management

Job description

Job Summary

Job Description

What is the opportunity?

Team manages and leads a department of leasing transaction experts in a client fulfillment/servicing centre, operationalizing client care strategies, providing direction for process and efficiency improvements, problem resolution, and the implementation of new initiatives. Responsible for maintaining service standards (e.g., Client Service Commitments) and achieving department goals while managing risks and enhancing client experience.

What will you do?

Provide leadership and direction to employees in a centralized environment, acting as a single point of contact for clients, leasing sales managers, vendors, and legal parties. Responsibilities include coordinating leasing transactions, managing business planning, leading service quality initiatives, resolving escalated issues, identifying service improvements, managing operational/credit risk, building networks, leading initiatives, and ensuring compliance with policies.

Managerial excellence involves ensuring team understanding of RBC vision, coaching, performance management, career development, and supporting change management.

Key relationships include RBC clients, management, leasing managers, suppliers, legal and tax teams, and operational partners.

What do you need to succeed?

Must-have:

• At least 3 years of people management experience
• Leasing or lending experience
• Strong MS Office skills
• Expertise in equipment financing documentation and credit policies
• Proven team management skills through change
• Excellent communication, organizational, and problem-solving skills
• Detail-oriented with contract understanding
• Ability to work independently and in teams

Nice to have:

• Knowledge of lease, financing, and ancillary documentation
• Understanding of PPSA laws
• Knowledge of T-Value, HP Calculator
• Bilingual abilities

What’s in it for you?

We offer competitive salary and bonuses, flexible benefits, leadership support, an inclusive environment, and comprehensive training programs.

Job Skills

Customer Service, Management, Decision Making, Relationship Management, Performance Measurement, Operational Delivery, Process Improvement, Risk Management, Time Management, Treasury Management

Additional Job Details

Address: 885 Georgia St W, Vancouver

City: Vancouver

Country: Canada

Work hours/week: 37.5

Employment Type: Full-time

Platform: Personal & Commercial Banking

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-03-03

Application Deadline: 2025-07-09

Note: Applications accepted until 11:59 PM on the day prior to the deadline.

Conclusion and Equal Opportunity Employment

At RBC, we value diversity and inclusion, fostering a respectful and supportive workplace that promotes growth, collaboration, and innovation. We are committed to creating an environment where all employees can thrive and contribute to our purpose and success.

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