Team Lead, GTM Technology and Operations

Coalition Inc; Canada; Remote; CAD 90,000 - 130,000; Full time

Job summary

Coalition Inc, a pioneering Active Insurance provider, is seeking a Team Lead for GTM Technology and Operations. This role involves driving technological strategy, operational excellence, and collaboration across various departments like Sales and IT. If you are a resourceful leader with a passion for innovations in the insurance industry, join us in preventing digital risks while you advance your career.

Benefits

100% medical, dental, and vision coverage

Flexible PTO

Annual home office stipend

Mental health wellness programs

Competitive compensation

Growth and advancement opportunities

Qualifications

• 8+ years experience in relevant roles.
• Insurance or SaaS experience preferred.
• Proven ability to scale processes in fast-growth environments.

Responsibilities

• Own technological strategy for GTM functions.
• Design and manage prioritization frameworks for Tech Ops.
• Lead process optimization initiatives for sales.

Skills

Sales Operations

Revenue Operations

Sales Technology

Process Improvement

Data Management

AI Automation

Education

Bachelor's degree in Business or related field

Tools

Salesforce

JIRA

Confluence

Outreach

Marketo

Job description

Team Lead, GTM Technology and Operations

Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.

Opportunities to make an impact with bold thinking are real—and happening daily at Coalition.

About the role

As our Team Lead, GTM Technology and Operations, you will own and drive the technological strategy and operational excellence behind Coalition’s go-to-market functions. You’ll collaborate deeply across Sales, Underwriting, Marketing, Customer Success, and IT, overseeing technology and process improvements, adoption of new tools and solutions, and the prioritization of initiatives that enable business growth at scale.

You are an experienced GTM operator—either a senior individual contributor or a hands-on first-line manager—adept at supporting high-impact, cross-functional projects. Your expertise enables GTM field teams, aligns executive priorities, and transforms business requirements into scalable workflows and systems. You’re passionate about leveraging new technology, data, and processes to drive business outcomes across the GTM funnel.

This role requires a data-driven, resourceful, collaborative leader with strong ownership, who thrives in a fast-evolving environment and is committed to continuous learning and results.

Responsibilities

Technological Strategy & Thought Leadership

• Own the technological strategy and implement management best practices that support growth and scale for all GTM functions.
• Design and manage the Tech Ops Team’s prioritization frameworks to address points of friction identified by Executive Leadership, ensuring solutions are aligned with evolving business needs.
• Conduct regular audits and analysis of tool utilization to maximize efficiency, drive adoption, address tech debt, and ensure the tech stack supports business goals.
• Support and collaborate on a unified approach to data management and warehouse strategy across the GTM funnel, contribute to best practices for data governance, accuracy, compliance, and data hygiene to drive growth optimization and visibility
• Advance Coalition’s adoption of AI and emerging technologies to improve how we engage, acquire, and retain brokers and policyholders.

Technology Management, Sales Process & Operational Excellence

• Sales Tech Stack: Own the adoption and use case of CRM (e.g., Salesforce) and integrated sales tools (e.g., sales engagement platforms, analytics dashboards), supporting vendor selection, implementation, and integration.
• Process Optimization: Design, implement, and refine end-to-end sales processes (lead routing, deal reviews, proposal workflows) to drive efficiency and reduce friction.
• Automation & Scalability: Identify and implement opportunities across GTM operations to automate routine tasks and scale infrastructure to support organizational growth.
• Lead requirements gathering, documentation, and oversee deployment and adoption of system and process changes.
• Compliance & Governance: Ensure sales activities—which include quoting, underwriting, and approvals—adhere to defined policies while mitigating risk and maintaining internal controls.

Business Intelligence & Reporting

• Leverage data and process intelligence to drive continuous improvement and revenue outcomes.
• Work cross-functionally to prioritize and deliver on enhancements that accelerate GTM performance. KPI Development & Partnership: Define, track, and report on KPIs (e.g., GWP, ACV, churn, upsell, pipeline coverage) in close partnership with Data Engineering, ensuring data sources are interconnected and reliable.
• Business Insights: Translate operational and sales data into actionable analysis informing strategy, such as market experimentation, territory realignments, and target account planning.

Cross-Functional Collaboration & Team Development

• Serve as subject matter expert and collaborative partner to stakeholders across Sales, Marketing, Support, IT, and Product to deliver end-to-end process optimization and enhancement.
• Create and deliver Technology and Process training and enablement materials for GTM field and leadership teams
• Mentor and supervise a small team, supporting prioritization, deliverables, and performance management.
• Foster a culture of accountability, open communication, and continuous improvement.

Skills and Qualifications

• 8+ years experience in Sales Operations, Revenue Operations, Sales Technology, or similar process-improvement roles.
• Insurance Industry or SaaS/software experience, including direct and two-tier channel sales models.
• Functional knowledge of quote-to-cash (QTC) processes and systems.
• Advanced proficiency with CRM and GTM support tools (Salesforce, JIRA, Confluence, Outreach, Marketo).
• Metrics-driven decision maker with expertise in GTM functions, AI-automation and change management.
• Proven ability to scale processes and technology in fast-growth environments.
• Strong influencer and collaborator; excels at driving cross-functional initiatives.
• 100% medical, dental, and vision coverage
• Flexible PTO
• Annual home office stipend and WeWork access
• Mental & physical health wellness programs like Headspace, Lumino, and more!
• Competitive compensation and opportunity for advancement

Why Coalition?

Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.

We’re always looking for collaborative, inquisitive individuals to join #OurCoalition.

Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled.

Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace.

Accommodations

Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at [e-mail]. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction.

To all potential candidates: Coalition primarily does not use third-party recruiting services. Potential candidates will only be contacted by Coalition, Inc. during the recruitment process. You can always verify any opportunity on our official careers page http://www.coalitioninc.com/careers.

To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.