Student Success Operations & Data Coordinator

brocku; St. Catharines; Hybrid; CAD 55,000 - 70,000; Full time

Job summary

Brock University is seeking a Learning Services Operations Coordinator to help ensure the effective delivery of tutoring, peer learning, and student success programs. You will oversee operational processes, support financial management and resource planning, and develop communications strategies to engage students.

The role involves coordinating scheduling, registrations, space bookings, budgeting, reporting, and collaboration with campus partners to strengthen cross-campus learning initiatives.

Qualifications

• Undergraduate degree or equivalent combination of education and experience.
• 1-2 years' experience in business, project management, human resources, or education.
• Strong organizational, analytical and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines.
• Excellent verbal and written communication skills.
• Customer service orientation and commitment to supporting diverse student populations.
• Ability to work independently while collaborating with a team.
• Experience collecting, analyzing and reporting data for decision-making.
• Strong financial administration and record-keeping skills.
• Proficiency with Microsoft Office applications, especially Excel.
• Discretion with confidential information and commitment to equity, diversity, inclusion, accessibility, and student success.

Responsibilities

• Coordinate scheduling, logistics, and resources for Learning Services programs.
• Manage registrations, appointments, program administration, and service delivery.
• Coordinate campus space bookings and resource allocation for workshops and events.
• Support day-to-day operations to ensure a student-centered experience.
• Monitor budgets, expenditures, revenues, and financial records.
• Process payments, reconcile revenues, support payroll activities, and assist with reporting.
• Lead data collection and analysis of program participation and outcomes.
• Prepare reports and provide insights to support evaluation and planning.
• Develop marketing, communications, and outreach to raise awareness and participation.

Skills

Organizational skills

Analytical skills

Problem solving

Communication skills

Customer service oriented

Data collection & reporting

Ability to manage multiple priorities

Independent worker, team player

Financial administration

Education

Undergraduate Degree or equivalent

Tools

Microsoft Excel

Job description

Brock University is seeking a Learning Services Operations Coordinator to help ensure the effective delivery of tutoring, peer learning, and student success programs. You will oversee operational processes, support financial management and resource planning, and develop communications strategies to engage students.

The role involves coordinating scheduling, registrations, space bookings, budgeting, reporting, and collaboration with campus partners to strengthen cross-campus learning initiatives.