Learning Services Operations Coordinator

brocku; St. Catharines; Hybrid; CAD 55,000 - 70,000; Full time

Job summary

Brock University is seeking a Learning Services Operations Coordinator to help ensure the effective delivery of tutoring, peer learning, and student success programs. You will oversee operational processes, support financial management and resource planning, and develop communications strategies to engage students.

The role involves coordinating scheduling, registrations, space bookings, budgeting, reporting, and collaboration with campus partners to strengthen cross-campus learning initiatives.

Qualifications

• Undergraduate degree or equivalent combination of education and experience.
• 1-2 years' experience in business, project management, human resources, or education.
• Strong organizational, analytical and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines.
• Excellent verbal and written communication skills.
• Customer service orientation and commitment to supporting diverse student populations.
• Ability to work independently while collaborating with a team.
• Experience collecting, analyzing and reporting data for decision-making.
• Strong financial administration and record-keeping skills.
• Proficiency with Microsoft Office applications, especially Excel.
• Discretion with confidential information and commitment to equity, diversity, inclusion, accessibility, and student success.

Responsibilities

• Coordinate scheduling, logistics, and resources for Learning Services programs.
• Manage registrations, appointments, program administration, and service delivery.
• Coordinate campus space bookings and resource allocation for workshops and events.
• Support day-to-day operations to ensure a student-centered experience.
• Monitor budgets, expenditures, revenues, and financial records.
• Process payments, reconcile revenues, support payroll activities, and assist with reporting.
• Lead data collection and analysis of program participation and outcomes.
• Prepare reports and provide insights to support evaluation and planning.
• Develop marketing, communications, and outreach to raise awareness and participation.

Skills

Organizational skills

Analytical skills

Problem solving

Communication skills

Customer service oriented

Data collection & reporting

Ability to manage multiple priorities

Independent worker, team player

Financial administration

Education

Undergraduate Degree or equivalent

Tools

Microsoft Excel

Job description

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement.

We are one of Canada's outstanding comprehensive universities, where excellence and innovation thrive! Brock has been proudly recognized as a Hamilton-Niagara Top Employer for eight consecutive years. Brock continues to earn recognition as one of Canada's Best Employers and one of Canada's Best Employers for Diversity in 2026. For the second consecutive year, Forbes, in partnership with Statista, also named Brock one of Canada's Top Employers for Company Culture. At Brock, you will find a welcoming, inclusive community and an exciting range of meaningful career opportunities.

Ignite new possibilities for your career. Break through at Brock.

Post End Date:
September 23, 2026 at 11:59 PM

This job advertisement is to fill an existing vacancy in the Administrative Professional (Employee Group)

About the Role:

Reporting to the Associate Director, the Learning Services Operations Coordinator plays a critical role in ensuring the effective delivery of Brock's academic support services. The Learning Services Operations Coordinator oversees operational processes that support tutoring, peer learning initiatives, academic integrity programming, non-credit learning opportunities, and other student success programs.

The successful candidate will coordinate departmental operations, support financial management and resource planning, lead data collection and reporting activities, and develop communications strategies to promote student engagement. The role also provides support to student staff and serves as a key resource in ensuring Learning Services programs operate efficiently and effectively.

T he Learning Services Operations Coordinator will:

• Coordinate the scheduling, logistics , and operational resources required for the successful delivery of Learning Services programs and services.
• Manage operational systems supporting registrations, appointments, program administration, and service delivery.
• Coordinate campus space bookings and resource allocation for workshops, events, and learning support initiatives.
• Support the day-to-day operations of Learning Services to ensure an efficient, student-centered experience.
• Monitor budgets, expenditures, revenues, and financial records, ensuring compliance with university policies and procedures.
• Process payments, reconcile revenues, support payroll activities, and assist with financial reporting and resource planning.
• Lead the collection, organization, and analysis of program participation, engagement, and outcomes data.
• Prepare reports and provide data-informed insights to support program evaluation, strategic planning, and decision-making.
• Maintain data management processes and support continuous improvement of reporting standards and assessment practices.
• Develop and implement marketing, communications, and outreach initiatives to increase awareness and participation in Learning Services programs.
• Coordinate digital and print communications, ensuring content is accurate , accessible, and aligned with institutional branding standards.
• Collaborate with campus partners and stakeholders to promote services, support student success initiatives, and strengthen cross-campus engagement.
• Assist with the planning and delivery of departmental projects, events, and initiatives while fostering effective team collaboration.
• Support continuous improvement efforts that enhance operational effectiveness, service quality, and the overall student experience.

Key S kills and Experience :

• Undergraduate Degree or the equivalent combination of education and experience .
• 1-2 years' experience in business , project management, human resources, education
• Strong organizational, analytical, and problem-solving skills.
• Demonstrated ability to manage multiple priorities and meet competing deadlines.
• Excellent verbal and written communication skills.
• Strong customer service orientation and commitment to supporting diverse student populations.
• Ability to work independently while maintaining a collaborative team approach.
• Experience collecting, analyzing, and reporting on data to support decision-making.
• Strong financial administration and record-keeping skills.
• Proficiency with Microsoft Office applications, particularly Excel.
• Ability to exercise sound judgment and manage confidential information with professionalism and discretion.
• Commitment to equity, diversity, inclusion, accessibility, and student success.

Preferred or Asset Skill s:

• Experience working in student affairs, student services, or academic support environments.
• Knowledge of university administrative systems, ticketing platforms, point-of-sale systems, or database management.
• Familiarity with marketing, communications