Student Financial Services Officer

Brock University; St. Catharines; On-site; CAD 57,000 - 92,000; Full time

Benefits offered by this job

Health & Dental Benefits

Pension Plan

Vacation 3 weeks

Tuition Waiver Program

Job summary

Brock University seeks a Student Financial Services Officer to advise students on their financial portfolios, including registration, tuition, and financial aid. You will analyze programs, assist in recruitment, and manage emergency funding decisions.

The role supports student success with precise data entry and ongoing policy awareness. Based in Ontario’s Niagara region, this permanent, on-site position offers health benefits, pension, and tuition waiver opportunities as part of Brock’s total

Qualifications

• A college diploma or undergraduate degree in a related field.
• Experience in higher education, with experience in Registration, Financial Aid, and Student Accounts.
• Excellent financial acumen, including knowledge of budget and basic accounting.
• Strong Excel skills (pivot tables, VLOOKUP, filter).
• Detailed knowledge of MS Office, BrockDB, Workday and OSAP Software.
• Knowledge of FIPPA requirements and related University confidentiality practices.
• Excellent interpersonal, listening and verbal communication skills.
• Ability to de-escalate tensions in high-stress situations and provide guidance.
• Accurate data entry and ability to maintain detailed records.
• Ability to stay current with OSAP/NSLSC policies and Brock processes.

Responsibilities

• Meet with students and related parties in-person or online to answer questions and provide guidance.
• Perform analytics and make recommendations on university financial programs.
• Attend Open House and university events to support recruitment and retention.
• Decide on emergency funding advances for students in need.
• Process loan applications, including data entry and awards adjustments.
• Evaluate student accounts and determine credit eligibility and refunds.
• Record detailed notes on student interactions and account status.
• Process, monitor, and analyze customer invoicing; perform collections per policy.

Skills

Interpersonal communication

Financial counseling

Data analysis

De-escalation

Account interpretation

Detail-oriented

Customer service

Education

College diploma or undergraduate degree in a related field

Tools

Excel

MS Office

BrockDB

Workday

OSAP software

Job description

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement. We are one of Canada’s outstanding comprehensive universities, where excellence and innovation thrive!Brock has been proudly recognized as a Hamilton-Niagara Top Employer for eight consecutive years. Brock continues to earn recognition as one of Canada’s Best Employers and one of Canada’s Best Employers for Diversity in 2026. For the second consecutive year, Forbes, in partnership with Statista, also named Brock one of Canada’s Top Employers for Company Culture. At Brock, you will find a welcoming, inclusive community and an exciting range of meaningful career opportunities. Ignite new possibilities for your career. Break through at Brock. Post End Date: September 16, 2026 at 11:59 PM This job advertisement is to fill an existing vacancy in the Administrative Professional (Employee Group)

About the Role:

Reporting to the Manager, Student Financial Services and A/R, the Student Financial Services Officer (SFSO) advises current and prospective students in all aspects of their financial portfolio while at Brock University. The SFSO utilizes an in-depth understanding of Registration, Student Accounts, Tuition and Fee Assessment as well as Student Awards and Financial Aid, in order to provide comprehensive support to students. The SFSO plays a role in recruitment and retention of students, through the development and implementation of financial planning and guidance.

The Student Financial Services Officer will:

• Meet with students and related parties through personal appointments, in person or online through other electronic and non-electronic forms of communication (i.e.. phone, email, etc.) to answer questions and provide guidance;
• Perform analytics and make recommendations on university financial programs that have a valuable impact to current and prospective students while facilitating University strategy;
• Attend Open House and various University functions outside of regular business hours to support student recruitment and retention;
• Make decisions with respect to emergency funding advances for students in dire financial need;
• Process loan application forms, including data entry, editing student data, reviewing, and adjusting amounts awarded;
• Evaluate student accounts to determine if or how much credit may be awarded to the student, in accordance with all policies and regulations, and process refunds to the student or NSLSC;
• Record detailed permanent notes on the student record to reflect relevant information regarding student interactions and/or status of account;
• Process, monitor, follow up and analyze customer invoicing;
• Perform collections functions for student and customer receivables, including tracking, analyzing, following up and negotiating settlements in accordance with approved University policy and procedures.

Key Skills and Experience:

• A college diploma or undergraduate degree in a related field;
• Experience in higher education, with experience in Registration, Financial Aid, and Student Accounts;
• Excellent financial acumen, including knowledge of budget and basic accounting;
• Strong Excel skills (i.e., ability to create pivot tables VLOOKUP, filter, etc.);
• Detailed knowledge of MS Office, BrockDB, Workday and OSAP Software;
• Knowledge of Freedom of Information and Protection of Privacy Act (FIPPA) requirements and related University confidentiality and release of student information practices;
• Excellent interpersonal, listening and verbal communication skills, to assist with understanding student needs and providing relevant financial counselling;
• Ability to de-escalate tensions in high-stress situations and provide guidance in a calm and professional manner;
• Ability to interpret financial accounts and effectively provide explanations to clients and colleagues;
• Accurate data entry and the ability to maintain detailed records;
• and Ability to understand and remain current with extensive, complex, frequently updated policies and processes from OSAP, NSLSC, MCURES and Brock.

Preferred or Asset Skills:

• Experience administering and advising on the Ontario Student Assistance Program (OSAP)

Salary and Total Rewards:

• Job Grade J, Salary Scale ($57,267 - $91,627);
• Target Hiring Range: $57,267- $60,000*
• This is a permanent position that includes:
• Health & Dental Benefits: Comprehensive extended health, dental, and vision coverage.
• Pension Plan: Enrollment eligibility in the Brock University Pension Plan.
• Vacation: Up to 3 weeks per year, in addition to university holidays.
• Professional Development: Eligibility for the Brock Tuition Waiver Program.
• *The final salary is based on experience, internal equity, and budget considerations within the target hiring range.

We are committed to offering flexible work arrangements where possible as outlined in our Flexible Work Arrangement Policy. As a student-centered organization, all employees are required to work on campus as needed. Brock University is committed to creating a respectful and equitable workplace. We strive to foster a culture of diversity and inclusion in our work and learning environments. We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and/or Caribbean, as racialized and/or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region. Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups. We are committed to inclusive and barrier-free recruitment, and we accommodate the needs of applicants throughout all stages of the recruitment process, as outlined in our Employment Accommodation Policy and consistent with the requirements of the Ontario Human Rights Code. Please contact [e-mail] if you require a disability related accommodation so we can ensure your participation needs are met. Brock University does not use AI Technology at any stage of the recruitment process. We appreciate all applications received. Candidates that are selected for an interview will be contacted. Learn more about Brock University by visiting www.brocku.ca.

Brock University is a comprehensive institution with rich academic programs and world-class research activity. Located in Ontario’s scenic Niagara region on the traditional territory of the Haudenosaunee and Anishinaabe peoples, Brock is situated in a UNESCO Biosphere Reserve. With nearly 600 full-time faculty members and researchers, Brock's robust academic scope offers more than 70 undergraduate programs and 50 graduate programs in seven dynamic Faculties. The University’s 19,000 students come from across Canada and around the world. Brock’s renowned student experience is enriched by an emphasis on experiential education, as illustrated by community partnerships, volunteerism and one of Ontario's largest and most successful co-op programs. Learn more at brocku.ca.