Student Success Advisor

Douglas College; New Westminster, Coquitlam; On-site; CAD 48,064 - 54,566; Full time

Benefits offered by this job

Transit-accessible campuses

Hybrid work arrangements for eligible

Health and Dental Benefits

Defined-Benefit Pension Plan

Professional Development funding

Access to Fitness Centres

Job summary

Douglas College in New Westminster, BC is seeking a Student Success Advisor to guide students with an empathetic and analytical approach, helping them access resources and succeed, including during unexpected disruptions. The role requires at least 4 years in service- or academic-centered environments and knowledge of enrolment or registrar processes.

This temporary full-time, 35-hour-per-week hybrid position is based at the New Westminster/Coquitlam campuses with occasional travel.

Qualifications

• Bachelor’s degree in a relevant field.
• Minimum of 4 years direct experience in service-centred and/or academic-centred roles.
• Experience interpreting, applying and advising on policies and procedures.
• Knowledge of enrolment or registrar services or equivalent work experience.

Responsibilities

• Provide empathetic, analytical guidance to students and connect them with resources to support success.
• Advise students on academic and financial issues, policies, and procedures.
• Assist during unexpected events by stepping in to provide support and continuity of service.

Skills

Empathetic approach

Education

Bachelor’s degree in a relevant field

Job description

$34.89 per hour (with wage increments to a max of $39.61 per hour). Salary and wage increments are in accordance with the Collective Agreement.

The Opportunity

Students feel at ease around you because of your empathetic and analytical approach. You’re an advocate for students, providing guidance to resources so that students feel supported and equipped for success. When the unexpected strikes, you’re the first to step in and offer support. When the needs of our students are met, you feel fulfilled and look for the next opportunity to make your mark.

WHO WE ARE

Do what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best degree-granting colleges even better.

Be a part of an institution where everyone is committed to empowering successful students, creating responsive learning environments, fostering social and environmental responsibility, and supporting healthy learning and work environments.

WHAT WE OFFER

We offer the opportunity to do what you do best in an inclusive, collaborative and collegial environment. At Douglas, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth, and development, as well as a safe and respectful workplace.

• Transit-accessible campuses
• Hybrid work arrangements for eligible positions
• Excellent Health and Dental Benefits for eligible positions
• Defined-Benefit Pension Plan for eligible positions
• Professional Development funding
• Access to our Fitness Centres and Classes
• Bachelor’s degree in a relevant field from a recognized post‑secondary institution and 4 to 5 years related work experience or a combination of education and experience.
• Minimum of 4 years of direct experience in service‑centred and/or academic centred role evaluating complex student academic and financial issues; a proven ability to provide exceptional service in a fast‑paced environment is required.
• Experience with interpreting, applying and advising on policies and procedures.
• Sound and current knowledge on best practices in enrolment or registrarial services or comparable work experience.
• Ability to provide effective and appropriate guidance and counsel.

Additional Information

• This temporary full-time (35 hours per week) position is available starting August 10, 2026.
• Regular hours of work are Monday – Friday, 8:30 am – 4:30pm. Shift days and times may change depending on the Department’s need. Occasional evening and/or weekend work may be required.
• The position is located at the New Westminster/ Coquitlam campus; however, successful candidate must be available for occasional work at either campus. Douglas College is committed to supporting a healthy work/life balance for employees.

Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status.

Qualified internal applicants must apply by June 2, 2026 to be given first consideration.

Position Title: Student Success Advisor

Anticipated Start Date: 08/10/2026

End Date: 03/31/2027