Records Specialist

Douglas College; New Westminster; On-site; CAD 54,000 - 60,000; Full time

Benefits offered by this job

Transit-accessible campuses

Hybrid work arrangements

Health and dental benefits

Pension plan

Professional development opportunities

Job summary

Douglas College is seeking a Records Specialist to maintain student records, process registrations and requests, and safeguard confidential information. You will troubleshoot issues and interpret policies while delivering exceptional customer service.

This full-time role supports learners, faculty, and staff in a dynamic post-secondary environment. Ideal candidates will have a Diploma in a related field and at least two years of relevant experience, plus familiarity with Banner.

Qualifications

• Completion of a Diploma-level program in a related field.
• Minimum of two years' relevant post-secondary experience.
• Experience with student information systems (e.g., Banner) and records processes.
• Ability to work flexible hours and handle confidential information.

Responsibilities

• Maintain accurate and timely student records.
• Process registrations and records requests.
• Troubleshoot registration issues and interpret policies.
• Protect confidentiality and provide excellent service.

Education

Diploma level program in a related field

Tools

Banner

Job description

$53,738 to $60,006 annually. Salary scale and wage increments are in accordance with the Collective Agreement

The Opportunity

As a Records Specialist you are responsible for supporting Douglas College learners through the accurate and timely maintenance of student records, processing registration & records requests, and by safeguarding confidential information. Records Specialists provide critical support to students, faculty, and staff by troubleshooting complex registration issues, interpreting policies and procedures, and delivering exceptional customer service. As a self-starter who can work both independently and as part of a team, the Records Specialist uses strong administrative and data management skills to accurately enter, update, and manage a variety of student records, while ensuring compliance with institutional requirements.

WHO WE ARE

Do what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best degree-granting colleges even better.

Be a part of an institution where everyone is committed to empowering successful students, creating responsive learning environments, fostering social and environmental responsibility, and supporting healthy learning and work environments.

WHAT WE OFFER

We offer the opportunity to do what you do best in an inclusive, collaborative and collegial environment. At Douglas, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth, and development, as well as a safe and respectful workplace.

• Transit-accessible campuses
• Hybrid work arrangements for eligible positions
• Excellent Health and Dental Benefits for eligible positions
• Defined-Benefit Pension Plan for eligible positions
• Professional Development opportunities
• Access to our Fitness Centres and Classes
• Completion of a Diploma level program in a related field at a recognized post-secondary institution and a minimum of two-years relevant experience in a post-secondary environment, or an equivalent combination of education, training and experience.
• Minimum of 2 years of direct experience in service-centered role, preferably in a post-secondary environment; a proven ability to provide exceptional client focused service in a fast-paced environment is required.
• Good working knowledge of student information systems (such as Banner) and registration and records functions, with the ability to identify and problem solve errors and resolve issues.
• Experience with interpreting, applying and advising on policies and procedures.
• Sound and current knowledge on best practices in student records, registration, enrolment or registration services, or comparable work experience.
• This full-time, regular position is available starting October 5, 2026.
• Hours of work will typically be scheduled Monday to Friday, between 8:30am - 4:30 pm.
• This position is required to work a flexible schedule based on operational needs
• Shift days and times may change depending on operational needs
• Evening and occasional weekend work may be required.
• Douglas College is committed to supporting a healthy work/life balance for employees.
• A modified/flexible schedule and/or hybrid work from home arrangement may be considered, subject to the terms of the College’s Work From Home Policy.

Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status.

Qualified internal applicants must apply by August 20, 2026 to be given first consideration.