Student Services Experience Coordinator (Part-Time)

University of York; New Brunswick; On-site; CAD 32,000 - 52,000; Part time

Job summary

The University of York is seeking a Part-time Student Services Administrator (Experience) to support York Law School and the Department of Sociology. The role handles a busy range of student queries, records, events, and communications, with emphasis on customer service and timely responses to diverse stakeholders.

You will manage the student lifecycle from induction to graduation, with tasks across records, forms, and engagement activities.

Qualifications

• Level 2 qualification including Maths and English (five GCSEs at A*-C/9-4). Equivalents welcome.
• Experience in varied administrative roles balancing priorities.
• Proficiency with digital tools such as Google applications and Microsoft Office.
• Ability to deliver high-standard customer service to diverse stakeholders.
• Ability to record, analyse, interpret and report information accurately.
• Strong written and verbal communication; capable of organizing activities and resources.

Responsibilities

• Ensure student records are up to date and accurate.
• Process forms relating to leave of absence, transfers and appeals.
• Respond to student queries in person, via email, phone, and at the student reception.
• Support student engagement and visa monitoring.
• Contribute to the delivery of student events and forums.
• Create student-focused communications across newsletters, social media and other channels.
• Maintain flexibility to support other Student Services teams.

Skills

Customer service

Data reporting

Verbal communication

Written communication

Google Workspace

MS Office

Education

Level 2 qualification including Maths and English

Job description

The University of York is seeking a Part-time Student Services Administrator (Experience) to support York Law School and the Department of Sociology. The role handles a busy range of student queries, records, events, and communications, with emphasis on customer service and timely responses to diverse stakeholders.

You will manage the student lifecycle from induction to graduation, with tasks across records, forms, and engagement activities.