Registration and Program Assistant (Bilingual)

York University International; Toronto; On-site; CAD 42,000 - 54,000; Full time

Job summary

York University’s Schulich Executive Education Centre (SEEC) seeks a bilingual administrative professional to support Custom Project Leaders/Directors with corporate and international accounts. You will translate client documents between English and French/Spanish, prepare and print seminar materials, and act as the front-line contact for executives seeking Executive Education programs.

Responsibilities include processing registrations, maintaining client records, and handling invoicing per SEEC

Qualifications

• Two years of related customer service/administrative experience.
• Typing 45-50 wpm with high accuracy.
• Excellent English and French or Spanish communication skills.
• Strong MS Word/PowerPoint/Excel and database maintenance.

Responsibilities

• Serve as bilingual front-line contact for executives and clients.
• Receive and process English and French/Spanish client registrations; maintain records.
• Prepare custom seminars and materials for SEEC corporate/international clients.
• Invoice clients and ensure accurate billing and collections.

Skills

Typing 45-50 wpm

MS Word

PowerPoint

Excel

Database maintenance

Bilingual English-French

Customer service

Time management

Teamwork

Education

Post-secondary courses in events/office administration/communication

Tools

Registration system software

Job description

Access Full Position Posting

PLEASE NOTE: This position requires excellent English and French or Spanish - speaking and written communications skills.

Purpose:

The Schulich Executive Education Centre (SEEC) is a revenue and margin-generating strategic business unit of the Schulich School of Business at York University. The SEEC is a self-sustaining unit that designs and develops offerings positioned at the high end of the market to a demanding professional clientele in executive education. The purpose of this job is to provide bilingual (English and French/Spanish) support to Custom Project Leaders/Directors with their various corporate and international accounts. To also provide accurate translation of client documents from French/Spanish to English and English to French/Spanish as required by custom Program Leaders/Directors. To prepare custom seminars (English and French/Spanish) for SEEC Corporate and International clients, including preparing and printing of materials and binders or preparation of electronic materials. To act as bilingual front-line contact for executives wishing to take Executive Education programs. To receive and process English and French/Spanish client registrations and maintain accurate and complete registration records. To invoice clients in accordance with billing specifications/practices as defined by SEEC and the client, collect from tardy clients, and to ensure accuracy of client invoices.

Education:

Completion of related post-secondary courses or training in a related field (such as event planning, office administration, communication)

Experience:

Two (2) years related experience (e.g. customer service skills, administrative support, liaising with a variety of contacts, event planning, dealing with public/corporate community,) in a unionized and service oriented environment.

Skills:

Typing 45 - 50 wpm, accuracy essential. Intermediate level skills in MS word, power point, excel and database maintenance. Ability and willingness to learn a computerized registration system, obtaining and providing information in a clear and concise manner. Excellent English and French or Spanish - speaking and written communications skills. Dealing courteously and effectively with people at all levels, exercising tact and diplomacy, effective interpersonal skills, attending accurately to details and working effectively under pressure of high volume and meeting deadlines. Effective customer service and pleasant telephone manner, good organizational skills, including setting priorities, exercising initiative and good judgement, ability to work as part of a team and independently. Demonstrated Time Management Skills, proficient knowledge/ability to use electronics tablets and laptops.

Additional Notes:

This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview. Hours of work: 9:00 AM to 5:00 PMSummer: SameOccasional overtime will be availablePeak periods for this position: September to July

The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.

York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.

We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.