Undergraduate Program Administrator

York University International; Toronto; On-site; CAD 52,000 - 76,000; Full time

Job summary

York University, located on the Keele campus with potential travel to other campuses, is seeking an Undergraduate Program Administrator to support the Faculty of Liberal Arts and Professional Studies. The role acts as the primary contact for undergraduate program inquiries, managing policies and procedures, and assisting the Undergraduate Program Director and Coordinators.

The position requires completion of post-secondary training in Office Administration or equivalent and two years of relevant

Qualifications

• Two (2) years administrative experience in an academic School/Department.
• Completion of post-secondary courses or advanced training in Office Administration or equivalent.

Responsibilities

• Supports the Undergraduate Program, acting as primary contact for inquiries and policies.
• Provides administrative support to the Undergraduate Program Director and/or Program Coordinators.
• Offers continuity and transitional support during term appointments.

Skills

Communications

Customer service

Judgment & discretion

Confidentiality

Attention to detail

Independent work

Organization & time mgmt

Multi-tasking

Research & reporting

MS Word

MS Excel

Outlook

Education

Post-secondary courses in Office Administration

Tools

MS Word

MS Excel

Outlook

Job description

Purpose: The Faculty of Liberal Arts and Professional Studies (LA&PS) is the largest Faculty at York University with over 24,000 undergraduate and graduate students, and almost 100 programs delivered through 24 Departments, Schools and Colleges. York University is known for championing new ways of thinking that drive excellence in promoting and enhancing, teaching, research and student success. Through innovative course design, diverse experiential education and learning opportunities, and a supportive community environment, our students receive the education they need to create big ideas that have an impact on the world. The Undergraduate Program Administrator role is responsible for supporting the undergraduate program, is the primary contact for undergraduate program inquiries including policies, procedures and regulations of the University, Faculty and academic unit, and providing administrative support to the Undergraduate Program Director and/or Program Coordinators. The role provides continuity, historical perspective and transitional support to UPDs and/or Program Coordinators during their term appointments. The role will support the vision, mission, values and strategic direction of the Faculty of Liberal Arts & Professional Studies and York University, and contribute to a positive, supportive and client-focused team environment of high performance, respect, trust, collaboration and continuous improvement, embraces diversity and fosters inclusion. The role primarily works on Keele campus however, travel to other campuses and locations may be required.

Education

Completion of post-secondary courses or advanced training in Office Administration or equivalent (e.g. one year of related University courses)

Experience

Two (2) years administrative experience in an academic School/Department, including supporting academic and administrative processes and activities, providing degree information to students, and customer service.

Skills

• Effective communication skills, including the ability to obtain accurate information, answer detailed enquiries clearly and concisely, and listen empathically.
• Ability to deal courteously and effectively with people.
• Ability to exercise the skills of good judgment, tact, diplomacy, and initiative. Ability to maintain confidentiality.
• Effective attention to detail, including accurate proofreading and cross-referencing skills.
• Ability to work independently as well as an effective member of a team.
• Effective organizational and time management skills, including the ability to coordinate competing processes and functions independently to meet deadlines.
• Ability to work efficiently and effectively in a complex, rapidly changing high volume environment, including the ability to multi-task, set priorities and meet deadlines.
• Ability to source, evaluate, analyze and summarize information for reporting and planning purposes.
• Advanced MS Word, Intermediate MS Excel and Outlook.
• Ability to work with multiple modules and inter-related information (e.g. SIS; Student Information System) and online databases.
• Ability to adapt to new and emerging technologies.

Knowledge

• Knowledge of academic administration processes (course scheduling, curriculum support).
• Knowledge of York's Academic Honesty procedures.
• Knowledge of degree and program requirements.
• Knowledge of and experience utilizing degree progress report.
• Knowledge in the development and preparation of promotion materials and written content.

Additional Notes

Please note: This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalences from accredited institutions and/or international equivalents at the time of interview.

The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.

York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.

We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.