Student Services Admissions Assistant

University of Victoria; British Columbia; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

An established educational institution seeks a dynamic Admissions Assistant to join their vibrant team. This role is pivotal in providing support to international students and managing a high volume of inquiries. You will thrive in a fast-paced environment, ensuring a smooth admissions process while delivering exceptional customer service. With opportunities for professional development and a commitment to equity and inclusion, this position offers a rewarding career path in a student-centered atmosphere. If you are organized, detail-oriented, and passionate about enhancing the student experience, this role is perfect for you.

Benefits

Professional development opportunities

Competitive salary

Flexible work arrangements

Supportive work environment

Qualifications

• 3 years of administrative experience in a complex organization.
• Experience with customer service and policy interpretation.
• Familiarity with complex information systems.

Responsibilities

• Serve as the first point of contact for applicants.
• Process and evaluate registration information for 17,000 registrations.
• Respond to queries from students, agents, and parents.

Skills

Advanced Microsoft Office skills

Excellent communication skills

Analytical and problem-solving skills

Ability to manage time-sensitive information

Customer service skills

Technical proficiency with computer systems

Interpersonal skills

Organizational skills

Ability to handle high volumes of correspondence

Cultural responsiveness

Education

Secondary school graduation

Related post-secondary education

Tools

Excel

SharePoint

Adobe Pro

Banner

Job description

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Organizational Unit

University of Victoria -> Continuing Studies

Location

University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)

Posting Close Date

12 May 2025

Please note that positions will close at 4 p.m. on the closing date.

FTE

1

Salary Grade

$4,551.00 - $4,720.00

Additional Posting Information:

N/A

Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.

Classification

Hours of Work

Monday to Friday, 8:30 am - 4:30 pm

Employee Group:

CUPE 951 - Regular

# of Hires Needed

1

Category

Administrative and Support Services

About this Opportunity

Are you someone who thrives working in a fast-paced, student-centered environment?Do you enjoy working with a group of dynamic like-minded people?If you answered yes to these two questions, then read on.

As the Admissions Assistant you will be the first point of contact for applicants wanting to study at the Division of Continuing Studies. This is an important role in the Student Services Unit, and you will be an integral part of the team that works closely with and assists our many international students. The position is busy, varied and the rewards are endless.

The University of Victoria is considered one of the leading employers in the City of Victoria. UVic offers a competitive salary, professional development opportunities and much more.

This position is eligible for a Hybrid Work Arrangement*

Job Summary

Reporting to the Senior Admissions Officer, the Student Services Admissions Assistant (SSAA) processes, evaluates and conveys registration information and completion of approximately 17,000 registrations annually. A large percentage of these applicants are international students, whose first language is not English and require more time and effort.

The incumbent responds to a broad range of queries from agents, students, parents and staff, including in-person, telephone and email communications.

Job Requirements

Experience:
3 years experience working in an administrative or clerical position in a high-volumne, complex organization

Related work experience should include:

• Familitiarity with complex information systems such as financial, customer accounts or student records systems (e.g. Banner, FAST, OASIS)
• Administrative office duties including providing first-point-of contact support and customer service.
• Interpreting and/or applying policy and procedures.
• Providing exemplary customer service.
• Preference will be given to applicants with experience with:

Skills:

• Advanced Microsoft office skills including Outlook, Word, Powerpoint and particularly Excel
• Demonstrated intermediate level of technicial proficience in working with computer systems, programs and data files such as Sharepoint and Adobe Pro
• Excellent analytical, problem solving, quality control and attention to detail skills
• Ability to function in a highly demanding, multi-tasking environment
• Highly organized and able to manage high volumnes of time-sensitive information accurately
• Excellent communication and interpersonal skills; ability to explain complex admission requirements
• Ability to main confidentiality, highly-sensitive and private information
• Team-oriented and student-centered, with a genuine interst in the student experience
• Commitment to UVic and the Division’s strategic goals regarding student recruitment and retention
• Ability to defuse tense or unpleasant situations by skillful communication and interaction
• A proven ability to handle a high volume of email and phone correspondence on a daily basis. Ability to prioritize and plan workload often under pressure of deadlines and interruptions in a busy environment
• Demonstrates ability to be socially and culturally responsive

Specialized Knowledge/Education:

Secondary school graduation or equivalent and some related post-secondary education

Territory Acknowledgement: We acknowledge and respect the Lək̓ʷəŋən (Songhees and Xʷsepsəm/Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day.

Equity Statement: UVic is committed to upholding the values of equity, diversity, inclusion and human rights in our living, learning and work environments. In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility. We actively encourage applications from members of historically and systemically marginalized groups .

Accessibility Statement: If you anticipate needing accommodations for any part of the application and hiring process contact: [e-mail] Any personal information provided will be maintained in confidence.

What UVic Offers: To learn more click here