Student Service and Financial Aid Administrator

Discovery Community College; Langford; On-site; CAD 47,000 - 50,000; Full time

Job summary

Discovery Community College is seeking a dedicated Student Service and Financial Aid Administrator to support student enrollment, campus operations, and technical troubleshooting on our Langford Campus. This is a full-time role that combines administrative precision with frontline support and offers potential to advance within the college.

The role includes managing inquiries, registrations, financial aid documentation, IT help desk tasks, scheduling, and maintaining accurate records while

Qualifications

• High school diploma required; post-secondary certificate or diploma in Office Administration, Education, or a related field is an asset.
• 1–3 years of experience in administrative, clerical, registration, or help desk role (preferably in an educational setting).
• Strong computer skills with Microsoft Office 365; SAS experience a plus.

Responsibilities

• Provide integrated support across administrative, technical, and customer service functions.
• Manage inquiries, appointments, and communication channels to enhance user engagement and satisfaction.
• Support financial transactions and maintain accurate records in alignment with college procedures.
• Facilitate campus logistics, event coordination, and registration activities to support institutional operations.
• Deliver first-level IT assistance and escalate complex issues to ensure uninterrupted technology access.
• Champion a welcoming and solution-oriented environment for all campus visitors and stakeholders.
• Appointment reminders and Virtual Group Meeting Management.
• Help with enrollment data, take photos and IDs of applicants, and update progression stages.

Skills

Communication skills

Organizational skills

Customer service

Education

High school diploma

Post-secondary certificate in Office Administration or Education (asset)

Tools

SAS

Microsoft Office 365

Job description

Discovery Community College

has an onsite/in-person opportunity available in the Campbell River Campus for the right individual.

Discovery Community College offers a truly close-knit team of people who are passionate about changing lives. As a member of this team, you will Discover all the best of Community, in both work and life.

About the Role:

We are seeking a dedicated Student Service and Financial Aid Administrator to support student enrollment, campus operations, and technical troubleshooting on our LangfordCampus. This is an exciting Full-time opportunity that combines administrative precision with frontline support, offering the potential to grow into a full-time role within the College. This Full-time role and has the potential to lead to future advancements within the college.

Salary Range: $47,000 – $50,000

Schedule: Monday to Friday

Key Responsibilities

• Provide integrated support across administrative, technical, and customer service functions.
• Manage inquiries, appointments, and communication channels to enhance user engagement and satisfaction.
• Support financial transactions and maintain accurate records in alignment with college procedures.
• Facilitate campus logistics, event coordination, and registration activities to support institutional operations.
• Deliver first-level IT assistance and elevate complex issues to ensure uninterrupted technology access.
• Champion a welcoming and solution-oriented environment for all campus visitors and stakeholders.
• Appointment reminders and Virtual Group Meeting Management.
• Help with enrollment data, take photo and IDs of the applicant, and update MCL stages.
• DO account requests as per Booking on Calendar.
• 50 Calls minimum per day – When two individuals are at Desk.
• Proactively manage the front office, touring walk-ins and assist with the appointment until the intended person is ready to meet the prospect or student.
• Perform other duties as assigned to the Help Desk Manager.

Registration & Administrative Support

• Assist prospective students with registration processes, eligibility inquiries, and documentation collection.
• Manage student records accurately, including compliance and financial aid documentation.
• Coordinate class schedules, support staff appointments, and maintain internal documentation.
• Ensure adherence to institutional policies and regulatory timelines.
• Maintain organized, up-to-date internal communications and filing systems.

Qualifications

• High school diploma required; post-secondary certificate or diploma in Office Administration, Education, or a related field is an asset.
• At least 1–3 years of experience in an administrative, clerical, registration, or help desk role (preferably in an educational setting).
• Strong computer skills, with proficiency in Microsoft Office 365 and student administrationsystems (SAS) a plus.
• Exceptional organizational and multitasking abilities, with strong attention to detail.
• Excellent communication and interpersonal skills—both verbal and written.
• Ability to thrive in a fast-paced, team-oriented environment with minimal supervision.

Diversity and Inclusion:

Discover Community College is committed to fostering a diverse, inclusive, and equitable environment. We celebrate the unique contributions of individuals from all backgrounds and welcome applications from all qualified candidates, including those from underrepresented communities.

Discovery Community College values diversity and inclusion and encourages applications from all qualified individuals.

It’s your time – make the change today!