Specialist, RES, Financial Aid

Langara College; Vancouver; Hybrid; CAD 41,000 - 47,000; Full time

Benefits offered by this job

Extensive benefits package

Hybrid work program

Tuition waivers

Pension plan

Wellness programs

On-site daycare access

Paid time off during college winter

Professional development opportunities

Job summary

Langara College is seeking a Specialist in RES, Financial Aid to act as a functional expert in registrarial matters and guide students and staff across units. This role supports system upgrades and process improvements within the RES function.

You will provide superior customer service, handle complex inquiries, and assist with reports and data management while ensuring compliance with college policies and BC post-secondary requirements.

Qualifications

• Two-year diploma or associate's degree in a related discipline.
• Two (2) years of related experience in the area, preferably in a Registrar's Office. An equivalent mix of experience and education may be considered.
• Advanced knowledge and experience with an integrated student record system (e.g. Banner).
• Knowledge of the BC post-secondary system.

Responsibilities

• Serves as a subject matter expert in a specific field and provides guidance to internal/external team members.
• Supports development of processes to enhance RES function and participates in change initiatives.
• Provides superior customer service to prospective and current students, staff, and external parties; may perform cashiering duties.

Skills

Customer service

Data entry

Attention to detail

Organization

Communication

Teamwork

Problem-solving

Education

Two-year diploma or associate's degree

Tools

Word

Excel

PowerPoint

Email

Job description

Interested in a career at Langara College? Our employees exemplify Langara's values of excellence, collegiality, innovation and integrity. Langara College is located in Vancouver, B.C.: applicants to postings must be located in BC or willing to move to BC to accept work with Langara College. Exceptions to this will be clearly outlined in the event Langara College requires work (or positions to be based) to be performed outside BC or Canada. Job Title: Specialist, RES, Financial Aid Employee Group: CUPE Employee Type: Temporary (Fixed Term) Start Date: Monday, October 19 2026 End Date (if applicable): Wednesday, March 31 2027

Job Summary: The Specialist is functional expert in a specific registrarial field as assigned. The Specialist provides instructions and guidance to prospective and current students, internal staff, or external parties in registrarial matters in relation to the incumbent's area of expertise. The Specialist works within one or across multiple registrarial units to apply his/her business area expertise in the analysis, execution, or performance of the unit's functions. The Specialist supports the development of business procedures to accommodate the College's requirements for administering policies and procedures managed by the computerized information system. This position supports the development of RES changes, events, or projects. The incumbent provides superior customer service to a range of stakeholders.

Duties & Responsibilities

1. Serves as a subject matter expert in a specific field: Provides guidance, support, and assistance to internal and external team members in developing, administering, or remediating a function within RES. Responds to routine complex problems, enhancements requiring analysis, business process review, and issues which are escalated. Applies and adheres to College and RES policies, procedures, and processes, and standards. Recommends and defers discretion of exceptional decision making to a superior, especially in cases involving policy, precedence or impacts multiple layers or departments. Utilizes a student information system or other system to verify, enter, access, retrieve, store, scan, and maintain information. Organizes and disseminates information to ensure coordination amongst internal and external team members. Produces routine or complex, and ad hoc reports and analysis, as required. Trains colleagues, as required.
2. Supports the development of process that enhance a particular RES function, enhanced services, or projects within designated unit: Works collaboratively with RES team and internal support services and external stakeholders in executing business process redesign projects, enhancements, or change initiatives. Provides input and subject matter expertise during design and implementation stages. May recommend changes to procedures or guidelines. Under the direction of a supervisor, executes change in conjunction with RES Supervisors, management, IT, and other support services. May participate in the development, deployment, troubleshooting, and ongoing maintenance of system upgrades. Maintains and updates the student information system for the designated unit or function.
3. Provides superior customer service to prospective and current students, staff, and external parties: May perform cashiering duties according to established policy or procedures. (e.g. transcripts, application fees, etc). Manages a high volume of work, prioritizing tasks and requests from various sources.
4. Provides back‑up to colleagues in similar positions in other RES units.
5. Performs other related work as required or assigned.

Qualifications

• Education: Successful completion of a two‑year diploma or an associate's degree in a related discipline.
• Two (2) years of related experience in the business area of expertise, preferably in a Registrar's Office. An equivalent combination of experience and education may be considered.
• Advanced knowledge and experience with an integrated student record system (e.g. Banner).
• Knowledge of post‑secondary policy and procedures, programs and registrarial processes.
• Knowledge of the BC post‑secondary system.

Skills & Abilities

Excellent written and verbal communications skills. Excellent ability to pay attention to detail and enter data accurately. Excellent organizational skills and ability to set priorities when encountering conflicting demands. Demonstrated ability to provide excellent customer service, respond to enquiries and provide information, assistance and related services to the general public, faculty, staff, and students. Ability to work well under pressure, dealing with a constant flow of enquiries, requiring endurance and stamina and the need to stay focussed over prolonged periods of time. Ability to work with challenging or difficult situations. Ability to work independently and in a team environment. Ability to multitask and work with frequent interruptions, while adhering to strict deadlines. Ability to investigate and listen in order to solve problems and provide solutions. Excellent ability to maintain collegiality, team work and a respectful workplace environment. Ability to foster effective communication and teamwork among employees, facilitating understanding of individual, team, and organizational goals. Ability to ensure that all employee and customer interactions are respectful, service focused, and collegial. Ability to support RES team in change management which may include enhancing activities that drive change in collaboration with the change team. Ability to interpret and apply College, government, and departmental policies, procedures and guidelines. Ability to exercise judgement, tact and discretion. Ability to maintain confidentiality of records and information. Intermediate level in the use of standard computer applications including word processing (Word), spreadsheets (Excel), presentation (Power Point), and email. Ability to achieve a keyboarding speed of 40 wpm.

Additional Info

Hours & Days of Work: Monday through Friday, 9:00am to 5:15pm.

Why Join Langara?

At Langara College, we support the College’s vision of promoting wellness and fostering personal and professional growth for our employees. We are dedicated to embracing, honouring, and advancing diversity, equity, and inclusion, while offering a competitive and inclusive benefits package that reflects our commitment to overall health, financial security, and work‑life balance.

Eligibility and entitlements may vary based on the employment group, and if the position is temporary, part‑time, or casual

Benefits

• Extensive medical, dental, and vision coverage
• Hybrid-work program for eligible positions
• Generous vacation package plus paid time off during college winter closure (1 week in December)
• Employer paid defined benefit pension plan
• Potential eligibility for educational, training, and developmental programs
• Access to on‑site daycare subject to availability
• Tuition waivers for courses at Langara College, subject to space availability
• Course/program tuition reimbursements
• Wellness classes and campus engagement events

Salary Range: $29.83 - $33.91 per hour

Pay Grade: CUPE Paygrade 20

Scheduled Weekly Hours: 35 Hours may vary according to the needs of the department. Compressed Workweek (Fortnight): Yes

Closing Date: Friday, October 2 2026

People and Culture is committed to embracing, honoring, and promoting diversity, equity, and inclusion in our workplace. We remain dedicated to focusing our efforts on creating an inclusive employee community that fosters a sense of safety and belonging for everyone. We humbly acknowledge that we are just beginning our journey, which includes engaging in our own internal learning and creating a data‑driven action plan that supports the integration of EDI practice into the work of People and Culture and the work we do with employees and leaders.

Langara College welcomes applications from everyone including people from groups that are experiencing inequity including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2SLGBTQIA+ community. If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please contact us. If you were a temporary employee with CUPE Local 15 at Langara College who has worked within the last five (5) months of the closing date on this posting, please contact our recruitment team if you meet the criteria for internal status (850 hours worked) as per Article III.7.g in the CUPE Collective Agreement. Please quote the job requisition title and number with your previous employee ID and last day worked at the College. Please do not email if you worked at the College more than 5 months ago or if you worked in a different union. Shortlisted candidates will be required to provide proof of educational and professional credentials noted on their resume. In addition, those shortlisted with international credentials must have their education credentials evaluated through WES (World Education Services) and provide Langara College, People & Culture document evaluation access for employment purposes.

Langara is committed to enhancing our diverse workforce. Located in beautiful Vancouver, BC, Canada, Langara College started in 1965 as part of Vancouver Community College and in 1970, it opened its West 49th Avenue campus. On April 1, 1994, Langara College was established as an independent public college under the Provincial College and Institute Act. The College is also known as house of teachings, a name given to us by the Musqueam First Nation, on whose unceded traditional territory we are located. Today, Langara is one of BC's leading undergraduate institutions providing University Studies, Career Studies, and Continuing Studies programs and courses to more than 21,000 students annually.

Join Our Team

Langara offers a team‑based, collaborative, and collegial work environment with opportunities for continued professional development. We invite you to visit our website for more information about us and to view our current career opportunities. We are committed to creative a diverse and inclusive workplace and welcome applications from qualified candidates who will contribute to this diversity.