Advisor, RES, Financial Aid

Langara College; Vancouver; Hybrid; CAD 44,000 - 50,000; Full time

Benefits offered by this job

Hybrid-work program

Medical, dental, vision coverage

Pension plan

Tuition waivers

Work-life balance

Job summary

Langara College seeks an Advisor, RES in a temporary term to provide service-oriented advising on registrarial matters. You will use the student system to manage records and reports while collaborating with RES and other units.

You will coordinate process improvements, support change initiatives, and help deliver accurate information to students and staff across admissions, registration, and financial aid. Hybrid work and a strong benefits package are included.

Qualifications

• Two-year diploma or associate's degree in a related discipline and four years of related experience providing one-on-one consultative support.
• Advanced knowledge and experience with an integrated student record system (e.g. Banner).
• Knowledge of post-secondary policy and registrarial processes in BC and Canada.

Responsibilities

• Provide accurate information and guidance to students, staff, and external parties on admissions, programs, registration, records, financial aid, and graduation.
• Coordinate and implement changes to RES processes and systems with cross-functional teams.
• Attend events, workshops, and committees, representing Langara College and RES unit.

Skills

Written communication

Attention to detail

Organizational skills

Customer service

Teamwork

Confidentiality

Word

Excel

PowerPoint

Email

Education

Two-year diploma or associate's degree

Tools

Banner

Job description

Job Title & Details

Job Title: Advisor, RES, Financial Aid Employee Group: CUPE Employee Type: Temporary (Fixed Term) Start Date: Monday, October 19 2026 End Date (if applicable): Wednesday, March 31 2027

Job Summary

The Advisor, RES is responsible for service-oriented advising, instructions and guidance to prospective and current students, internal staff, or external parties in registrarial matters in relation to the incumbent's specialized field. This position maintains current knowledge of College registrarial procedures or policies, legislative changes, educational trends and practices in Canada and internationally, in order to provide current and accurate information and advice to current and prospective students. The Advisor relies upon in depth knowledge and broad knowledge of other RES units in order to impart guidance to junior team members in matters of systems, guidelines, or unique circumstance requiring exceptional decision making. Each Advisor may be paired with an Assistant or work within a matrix model whereby s/he leads a particular function, project, or client group. The Advisor coordinates and executes the main activities of the business unit's core function and the development, delivery and maintenance of the unit's processes, procedures, or policies. This position collaborates to coordinate and execute RES changes, events, or projects.

Job Description

1. Responsible for providing advice to students, staff, or external stakeholders and administers registrarial function of Registrar and Enrolment Services: Provides current and accurate information and advice to assist students to achieve educational goals and enhance services of the unit. The topics vary and could include policies, procedures, requirements and information relating to admissions, programs, registration, records, financial aid, or graduation. Reviews, evaluates, adjudicates, and exercises decisions pertaining to individual or block files/cases. The level of discretionary authority varies and is applied in the context of procedural, practice, or guideline frameworks. Performs the work and activities within the unit and carries out the function efficiently, accurately, and according to established policies and procedures. Responds to escalated issues, complex problems, or requests for exceptions/exemptions requiring due diligence in investigation, documentation, or formal response. Recommends and defers consideration for discretion to a Supervisor, RES Management, or a committee. Applies and reviews guidelines, procedures and policies. Troubleshoots and works with pertinent parties to resolve complex issues. Works closely with Supervisor or Assistant Registrar in applying discretion to guidelines or procedures which may cause precedence or impact multiple business units. Utilizes a student information system and other filing systems to verify, enter, access, retrieve, store, and maintain information. Organizes and disseminates information to ensure coordination amongst internal and external team members. Produces routine or complex, and ad hoc reports and analysis, as required. Trains colleagues, as required.
2. Coordinates and executes the development of processes that enhance a particular RES function, enhanced services, or projects within designated unit: Works collaboratively with RES team, internal support services, and external stakeholders in coordinating and executing business process redesign projects, enhancements, or change initiatives. Provides input and subject matter expertise during design and implementation stages. May recommend changes to procedures or guidelines. Coordinates and executes change in conjunction with RES Supervisors, management, IT, and other support services. May participate in the development, deployment, troubleshooting, and ongoing maintenance of system upgrades. Maintains, updates, and/or configures the student information system to produce reports or data for the designated unit or function. The incumbent may perform this task independently or may delegate.
3. Liaises with internal and external individuals and groups and participates in activities associated with the College and/or RES: Attends and represents the College at fairs, events, or conferences. Leads or participates in internal or external workshops or presentations. Maintains liaison with internal and external contacts. May participate in committees which relate to the primary registrarial function. Participates in the professional development to enhance skills, and maintain knowledge of current practices in field, information technology, and post-secondary education.
4. Provides back-up to colleagues in similar positions in other RES units.
5. Performs other related work as required or assigned.

Qualifications Required

Education Successful completion of a two-year diploma or an associate's degree in a related discipline. Four (4) years of related experience in the business area of expertise providing one-on-one consultative support and advising to post-secondary students, preferably in a Registrar's Office. An equivalent combination of experience and education may be considered. Advanced knowledge and experience with an integrated student record system (e.g. Banner). Knowledge of post-secondary policy and procedures, programs and registrarial processes. Knowledge of the BC post-secondary system.

Skills & Abilities

Excellent written and verbal communications skills. Excellent ability to pay attention to detail and enter data accurately. Excellent organizational and multi-tasking skills, and ability to set priorities and meet deadlines when encountering conflicting demands, and working under pressure. Demonstrated ability to provide excellent customer service, respond to enquiries and provide information, assistance and related services to the general public, faculty, staff, and students. Ability to investigate and listen in order to solve problems and provide solutions. Ability to work with challenging or difficult situations. Ability to work independently and in a team environment. Ability to multitask and work with frequent interruptions, while adhering to strict deadlines. Excellent ability to maintain collegiality, team work and a respectful workplace environment. Ability to foster effective communication and teamwork among employees, facilitating understanding of individual, team, and organizational goals. Ability to ensure that all employee and customer interactions are respectful, service focused, and collegial. Ability to support RES team in change management which may include enhancing activities that drive change in collaboration with the change team. Excellent ability to interpret and apply College, government, and departmental policies, procedures and guidelines. Excellent ability to exercise judgement, diplomacy, tact and discretion. Ability to maintain confidentiality of records and information. Intermediate level in the use of standard computer applications including word processing (Word), spreadsheets (Excel), presentation (Power Point), and email. Ability to achieve a keyboarding speed of 40 wpm.

Additional Info

Hours & Days of Work: Monday through Friday, 9:00am to 5:15pm.

Why Join Langara?

At Langara College, we support the College’s vision of promoting wellness and fostering personal and professional growth for our employees. We are dedicated to embracing, honouring, and advancing diversity, equity, and inclusion, while offering a competitive and inclusive benefits package that reflects our commitment to overall health, financial security, and work-life balance. Eligibility and entitlements may vary based on the employment group, and if the position is temporary, part‑time, or casual.

• Extensive medical, dental, and vision coverage
• Hybrid-work program for eligible positions
• Generous vacation package plus paid time off during college winter closure (1 week in December)
• Employer paid defined benefit pension plan
• Potential eligibility for educational, training, and developmental programs
• Access to on‑site daycare subject to availability
• Tuition waivers for courses at Langara College, subject to space availability
• Course/program tuition reimbursements
• Wellness classes and campus engagement events

Salary Range: $31.72 - $36.32 per hour Pay Grade: CUPE Paygrade 22 Scheduled Weekly Hours: 35 Hours may vary according to the needs of the department. Compressed Workweek (Fortnight): Yes Closing Date: Friday, October 2 2026

People and Culture is committed to embracing, honoring, and promoting diversity, equity, and inclusion in our workplace. We remain dedicated to focusing our efforts on creating an inclusive employee community that fosters a sense of safety and belonging for everyone. We humbly acknowledge that we are just beginning our journey, which includes engaging in our own internal learning and creating a data-driven action plan that supports the integration of EDI practice into the work of People and Culture and the work we do with employees and leaders.

Langara College welcomes applications from everyone including people from groups that are experiencing inequity including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2SLGBTQIA+ community. If you were a temporary employee with CUPE Local 15 at Langara College who has worked within the last five (5) months of the closing date on this posting, please quote the job requisition title and number with your previous employee ID and last day worked at the College. Shortlisted candidates will be required to provide proof of educational and professional credentials noted on their resume. In addition, those shortlisted with international credentials must have their education credentials evaluated through WES (World Education Services) and provide Langara College, People & Culture document evaluation access for employment purposes.

We thank you for your interest in Langara College and for taking the time to complete an application. Only complete applications will be reviewed. Please be advised that only shortlisted candidates will be contacted due to the number of applications received.

Located in beautiful Vancouver, BC, Canada, Langara College started in 1965 as part of Vancouver Community College and in 1970, it opened its West 49th Avenue campus. On April 1, 1994, Langara College was established as an independent public college under the Provincial College and Institute Act. The College is also known as house of teachings, a name given to us by the Musqueam First Nation, on whose unceded traditional territory we are located. Today, Langara is one of BC's leading undergraduate institutions providing University Studies, Career Studies, and Continuing Studies programs and courses to more than 21,000 students annually.

Join Our Team Langara offers a team-based, collaborative, and collegial work environment with opportunities for continued professional development. We invite you to visit our website for more information about us and to view our current career opportunities. We are committed to creative a diverse and inclusive workplace and welcome applications from qualified candidates who will contribute to this diversity.