Program Support Specialist

Confederation College; Northwestern Ontario; On-site; CAD 41,000 - 47,000; Full time

Job summary

Confederation College is seeking a Program Support Specialist to join the Distance Education and Continuing Education team at Thunder Bay Campus. The role focuses on admitting and registering students across multiple formats, and advising learners to support access and success.

You will maintain accurate student records, support course/program offerings, and collaborate with Academic Schools and other college departments throughout the academic year.

Qualifications

• 2 year diploma or equivalent education.
• Specific course(s), certification, qualification, formal training or accreditation required for the position No additional requirements.
• Field(s) of Study: Office Administration, Business, Social Sciences, or related field

Responsibilities

• Accept, admit, and register students into Distance Education and Continuing Education offerings.
• Provide proactive advisement and support for learners and maintain student records from registration to completion or withdrawal.
• Coordinate department-wide registration and delivery support and audit enrolments for CE/DE programs.

Education

2-year diploma

Job description

Please see Special Instructions for more details.

In keeping with our strategic plan commitment to fostering Access and Success, Community Prosperity and Institutional Excellence, we encourage applications from persons of Indigenous ancestry. In accordance with Confederation College’s core values of respect, caring and openness we are committed to providing our current and future employees with a workplace that is safe, healthy and fair. As such we are fragrance free, fully accessible and encourage applications from all qualified applicants. Applicants requiring accommodation during the interview process should contact Human Resources Services at [phone] to make appropriate arrangements.

Position Information

Position Title

Position Title Program Support Specialist

Posting Type

Posting Type Temporary

End Date (if applicable)

End Date (if applicable) 03/24/2028

Classification Title

Classification Title FT Support Staff E

Pay Band

Pay Band E

Min Salary $29.83

Max Salary $34.42

Position Summary

The incumbent is a vital member of the Distance Education and Continuing Education team who is responsible for accepting, admitting, and registering students (part-time, full-time, funded, and contract) into any Distance Education and Continuing Education offering (courses or programs). The incumbent provides students and potential students with proactive advisement and assistance in support of the College’s strategic commitment to learning centered access. The incumbent is responsible for initiating and maintaining student records from registration to course/program completion or withdrawal. The candidate will provide department–wide registration and delivery support, facilitating course and/or program offerings regardless of Alternate Delivery format. This includes creating and maintaining accurate student registration data and/or records to ensure that all CE/DE deliveries that are eligible are included in the enrolment audit. As a vital member of the Distance and Continuing Education Team, the incumbent works closely with the Academic Schools and various college departments and actively participates in a variety of initiatives throughout the academic year.

Location/Campus

Location/Campus Thunder Bay Campus

Education

Minimum level of formal education required for the position

Minimum level of formal education required for the position 2 year diploma or equivalent education

Specific course(s), certification, qualification, formal training or accreditation required for the position

Specific course(s), certification, qualification, formal training or accreditation required for the position No additional requirements

Additional Requirements

Field(s) of Study

Office Administration, Business, Social Sciences, or related field

Experience

Typical number of years of experience, in addition to the necessary education level, required to perform the responsibilities of the position

Typical number of years of experience, in addition to the necessary education level, required to perform the responsibilities of the position Minimum of two (2) years

Type of Experience

2 years of increasing responsibility and office experience in a multi-tasked fast-paced environment. Previous experience in an Ontario College – Continuing Education/Distance Education Department would be an asset.

Posting Number

Posting Number SU-F-24-236P

Close Date

Close Date 09/09/2026

Hours of Work

Hours of Work 35 hrs/week

Special Instructions to Applicant

In keeping with our strategic plan commitment to fostering Access and Success, Community Prosperity and Institutional Excellence, we encourage applications from persons of Indigenous ancestry. In accordance with Confederation College’s core values of respect, caring and openness we are committed to providing our current and future employees with a workplace that is safe, healthy and fair. As such we are fragrance free, fully accessible and encourage applications from all qualified applicants. Applicants requiring accommodation during the interview process should contact Human Resources Services at [phone] to make appropriate arrangements.

Required fields are indicated with an asterisk (*).

Documents Needed to Apply

Required Documents

• Resume
• Cover Letter (Address to Human Resources)

Optional Documents

Confederation College
P.O. Box 398, 1450 Nakina Drive
Thunder Bay, ON P7C 4W1