Student Services & Financial Aid Specialist

Discovery Community College; Langford; On-site; CAD 47,000 - 50,000; Full time

Job summary

Discovery Community College is seeking a dedicated Student Service and Financial Aid Administrator to support student enrollment, campus operations, and technical troubleshooting on our Langford Campus. This is a full-time role that combines administrative precision with frontline support and offers potential to advance within the college.

The role includes managing inquiries, registrations, financial aid documentation, IT help desk tasks, scheduling, and maintaining accurate records while

Qualifications

• High school diploma required; post-secondary certificate or diploma in Office Administration, Education, or a related field is an asset.
• 1–3 years of experience in administrative, clerical, registration, or help desk role (preferably in an educational setting).
• Strong computer skills with Microsoft Office 365; SAS experience a plus.

Responsibilities

• Provide integrated support across administrative, technical, and customer service functions.
• Manage inquiries, appointments, and communication channels to enhance user engagement and satisfaction.
• Support financial transactions and maintain accurate records in alignment with college procedures.
• Facilitate campus logistics, event coordination, and registration activities to support institutional operations.
• Deliver first-level IT assistance and escalate complex issues to ensure uninterrupted technology access.
• Champion a welcoming and solution-oriented environment for all campus visitors and stakeholders.
• Appointment reminders and Virtual Group Meeting Management.
• Help with enrollment data, take photos and IDs of applicants, and update progression stages.

Skills

Communication skills

Organizational skills

Customer service

Education

High school diploma

Post-secondary certificate in Office Administration or Education (asset)

Tools

SAS

Microsoft Office 365

Job description

Discovery Community College is seeking a dedicated Student Service and Financial Aid Administrator to support student enrollment, campus operations, and technical troubleshooting on our Langford Campus. This is a full-time role that combines administrative precision with frontline support and offers potential to advance within the college.

The role includes managing inquiries, registrations, financial aid documentation, IT help desk tasks, scheduling, and maintaining accurate records while