SAS Support Specialist

MaKami College; Edmonton; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Health Spending & Lifestyle Accounts

Educational Allowance for Professional Development

Emergency Allowance for Unexpected Needs

Free Massages at Our Student Clinic

Discounts on College Programs & Courses

Staff Discount in College Store

On-Site Gym Access

Free Parking

Job summary

MaKami College in Canada seeks a Student Advisor Support Specialist to provide operational and analytical support to the Student Advisory Services team. This role involves managing lead distribution and monitoring conversion rates to achieve enrollment targets across Edmonton and Calgary campuses.

The ideal candidate will have a diploma or degree in business administration and strong analytical skills. The position offers benefits such as health spending accounts, educational allowances, and discounts on programs.

Qualifications

• Degree in business administration or related field preferred.
• Experience in student services or lead coordination.
• Strong analytical skills and proficiency in CRM systems.

Responsibilities

• Support Student Development Manager in lead management.
• Track and analyze lead conversion rates.
• Generate reports on lead volume and advisor productivity.

Skills

Analytical skills

CRM proficiency

Organizational skills

Communication skills

Attention to detail

Education

Diploma or degree in business administration or related field

Tools

Microsoft Excel

Job description

Brief Description

Work in a purpose driven career with MaKami College, a public post‑secondary college that has been helping students for over 20 years, with locations in Edmonton and Calgary, Alberta. MaKami College offers students in‑person, online, and blended programs in Massage Therapy, Health Care Aide, Business Administrative Assistant, Medical Office Assistant, and more. Rapidly growing, we are working to expand our campuses into cities across Canada, and are continuously working to add programs to our course catalogue. We work with our team to grow and develop in areas they are passionate about, focusing on our MaKami Pillars – Leadership, Professionalism, Helpfulness, and Inspiration. MaKami team members are provided with many opportunities for professional career growth in a fulfilling and dynamic work environment. The MaKami team is passionate about creating generational change through education, and we provide the tools and a safe environment for our staff to change the lives of our students and their families.

Role Overview

The Student Advisor Support Specialist provides operational, administrative, and analytical support to the Student Development Manager and the Student Advisory Services team. This role is responsible for managing lead distribution, monitoring lead pipelines, tracking conversion rates, and supporting Student Advisors in achieving enrolment targets across the Calgary and Edmonton campuses. The position ensures effective oversight of prospective student leads, timely follow‑up processes, and accurate reporting of enrolment performance trends. The role works directly with the Student Development Manager to provide daily and weekly analysis of lead activity, advisor performance, and conversion outcomes.

Key Responsibilities

• Support the Student Development Manager in daily operations related to lead management and student advisory services.
• Assign and distribute incoming leads to Student Advisors across Calgary and Edmonton campuses based on operational requirements.
• Monitor lead pipelines to ensure all assigned leads are actioned within established follow‑up timelines.
• Track advisor follow‑up activities and ensure compliance with communication standards and service expectations.
• Provide direct support to Student Advisors by assisting with lead prioritization, follow‑up coordination, and pipeline management.
• Analyze daily, weekly, and monthly lead conversion rates and provide performance summaries.
• Compare current enrolment performance against previous intake periods and established campus enrolment targets.
• Generate regular reports on lead volume, assigned leads, conversion outcomes, lost opportunities, and advisor productivity.
• Identify trends in lead sources, student inquiries, and marketing performance to support enrolment planning.
• Evaluate lead quality and provide recommendations to improve conversion strategies.
• Maintain accurate records of all lead assignments, follow‑up activity, and pipeline status in CRM systems.
• Collaborate with the Student Development Manager to support strategic planning, operational improvements, and enrolment initiatives.
• Provide daily and weekly reporting directly to the Student Development Manager.

Qualifications And Skills

• Diploma or degree in business administration, education, student services, or related field preferred.
• Experience in student services, admissions, enrolment management, or lead coordination.
• Strong analytical skills with experience interpreting data, trends, and performance metrics.
• Proficiency in CRM systems, Microsoft Excel, and reporting platforms.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively in a fast‑paced environment.
• High attention to detail and ability to maintain confidentiality.

Core Competencies

• Lead Management
• Data Analysis and Reporting
• Enrolment Tracking
• Team Coordination
• Communication and Follow‑Up Oversight
• Operational Support
• Strategic Planning Support
• Problem Solving and Process Improvement
• Provide student advisors scheduling on a weekly /monthly basis.
• Attend SAS events to support team as required.
• Assign leads over statutory holiday closures if required.
• Assess and update advisors in admission requirement testing.

Role Objective

The Student Advisor Support Specialist is responsible for strengthening Student Advisory Services operations through efficient lead assignment, proactive pipeline monitoring, detailed performance reporting, and advisor support to ensure enrolment targets are met and operational processes are optimised across campuses.

Perks & Benefits

• Health Spending & Lifestyle Accounts
• Educational Allowance for Professional Development
• Emergency Allowance for Unexpected Needs
• Free Massages at Our Student Clinic
• Discounts on College Programs & Courses
• Staff Discount in College Store
• On‑Site Gym Access
• Free Parking

Qualified candidates should reply to this ad with their cover letter and resume. This position will remain open until a suitable candidate is found. We thank all applicants for their interest, but only those who meet our criteria will be contacted to continue in our process.