Student Records & Enrolment Specialist

UBC The University of British Columbia; East Central Okanagan Electoral Area; On-site; CAD 68,000 - 98,000; Full time

Job summary

The University of British Columbia is seeking an Academic Support Analyst to oversee registrarial processes supporting enrolment, registration and progression for students. You will manage student records, ensure policy compliance, and provide guidance to faculty and departments across campus.

You will train staff, troubleshoot system issues, and drive improvements to enrolment procedures while maintaining data accuracy and security in line with FOIPOP and UBC regulations.

Qualifications

• Undergraduate degree in a relevant discipline.
• Minimum of one to two years of related experience in a student services environment.
• Experience with policy interpretation and administration is preferred.
• Strong oral and written communication, interpersonal, client service and organizational skills.

Responsibilities

• Manages curriculum setup, degree progression and records management processes.
• Provides guidance on records management and supports faculty and departments.
• Develops and assesses policies to enhance service delivery for student records.
• Identifies and executes initiatives to improve business processes within Enrolment Services.
• Delivers training to staff and students on Enrolment Services functions and system navigation.

Skills

Communication skills

Interpersonal skills

Customer service

Organizational skills

Education

Undergraduate degree in a relevant discipline

Tools

Workday Student

Drupal CMS

Excel

Outlook

Word

Job description

The University of British Columbia is seeking an Academic Support Analyst to oversee registrarial processes supporting enrolment, registration and progression for students. You will manage student records, ensure policy compliance, and provide guidance to faculty and departments across campus.

You will train staff, troubleshoot system issues, and drive improvements to enrolment procedures while maintaining data accuracy and security in line with FOIPOP and UBC regulations.