Academic Support Analyst

ubc; Vancouver; On-site; CAD 64,000 - 91,000; Full time

Job summary

UBC in Vancouver is seeking an Academic Support Analyst to oversee multiple registrarial processes supporting enrolment, registration and progression, ensuring accurate student records and policy compliance.

You will train staff, test system updates, support graduation workflows, and collaborate with faculties, departments and IT to optimize Enrolment Services.

Responsibilities

• Oversees curriculum setup, degree progression and records management policies to enhance service delivery.
• Delivers training to faculty, staff and students on Enrolment Services procedures and system navigation.
• Oversees the graduation process including application management, eligibility tracking and parchment distribution.
• Ensures accuracy of student records and compliance with FOIPOP and UBC regulations.
• Tests updates and supports new system and process implementations; provides feedback for improvements.

Job description

Job Title

Academic Support Analyst

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Student Management, Level A

Department

Business Solutions 3 | Business Solutions and Support | Enrolment Services

Compensation Range

$5,692.25 - $8,179.50 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

October 12, 2026

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

March 30, 2029

About UBC

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

This role is responsible for overseeing multiple registrarial processes that support academic operational activities in the area of enrolment, registration and progression and the experience of students at the University. This role oversees student records, ensuring compliance with policies, and providing support to faculty and departments across the university. Key duties include setting up approved curriculum changes, overseeing graduation processes, from application management to document distribution, and ensuring the accuracy and security of student records per FOIPOP and UBC regulations. The role involves training staff and students on Enrolment Services procedures and systems, troubleshooting issues, and acting as a subject matter expert in policy interpretation and process improvements. Additionally, this position engages in strategic initiatives and projects to enhance business processes, collaborates on interdepartmental projects, and supports new system and process implementations by testing updates and offering feedback. Building partnerships with stakeholders, this role ensures alignment with academic requirements and policy adherence, while also providing backup support as needed. The role is central to maintaining accurate student records and delivering high-quality support within Enrolment Services on the Okanagan campus.

Organizational Status

This role reports to the Associate Director, Records and Special Projects, and works closely with the Enrolment Services Student and Academic Support teams on both campuses.

This role is expected to work independently, and exercise autonomy without direct supervision. Regularly liaises with faculty and staff from various units across the University, with other units within Enrolment Services, and the general public, such as: UBC faculties and departments, IT Services, Integrated Service Centre, University Counsel, Ceremonies, Equity & Inclusion Office, Go Global, and other Central University units concerned with student records matters.

Work Performed

• Manages services for curriculum set up, degree progression and provides guidance on records management, offering support to faculty and other departments.
• Develops and assesses student degree progression and records management policies to enhance service delivery.
• Identifies, plans, and executes initiatives to improve business processes within the Academic Support portfolio.
• Delivers training to faculty, staff, and students on Enrolment Services functions, guiding users in system navigation and compliance.
• Oversees the graduation process, including application management, eligibility tracking, and collaboration with other ES staff, Senate, ceremonies staff, faculties, advisors, and students. Ensures the accuracy of graduation parchments and manages the secure distribution of graduation documents.
• Enforces adherence to policies to ensure accurate representation of student records, ensuring compliance with FOIPOP and UBC regulations.
• Assists in evaluating academic records, verifying progression rules, and identifying and recording academic standings, such as probation or fail status.
• Maintains and updates business processes in the departmental knowledge base; provides feedback to improve process efficiency.
• Maintains the accuracy and functionality of student systems, testing updates, and system enhancements.
• Acts as subject matter expert on policy and enrolment procedures and proactively identifies improvement opportunities.
• Responds to or escalates inquiries from faculty, staff, and students; manages escalated issues requiring detailed interpretation of Senate policies.
• Accurately communicates complex regulations from the Academic Calendar and identifies potential challenges for resolution.
• Coor