Enrolment Services Advisor - Student Financial Wellness

The University of British Columbia; Vancouver; On-site; CAD 80,000 - 115,000; Full time

Job summary

The University of British Columbia in Vancouver seeks an Enrolment Services Advisor to guide a portfolio of 900-1100 students across financial support, admissions, records, registration, and more. The ESA will provide professional advice for domestic and international students and contribute to service design and program evaluation.

This role supports undergraduate, graduate, and prospective students, collaborates with AESAs and academic staff, and helps advance student financial wellness and

Qualifications

• Undergraduate degree in a relevant discipline.
• Post-secondary education and/or training in student services, student affairs, or a related field is an asset.
• Minimum of three to four years of related experience or the equivalent combination of education and experience.
• Experience required in a service centered environment, preferably within student services.
• Experience in student or client advising or counseling is essential (UBC experience preferred).
• Experience with interpreting, applying and advising on policies and procedures.
• Sound and current knowledge on best practices in enrolment or student services, or comparable work experience; experience in at least one the following areas preferred: student records, registration, student recruitment, admissions, and student financial support.
• Proficiency with standard office software required.
• Experience applying technology to improve student and or client services an asset.
• Previous experience with Student Information Systems or other enterprise database solutions/customer relationship management systems preferred.

Responsibilities

• Advises students on financial aid, tuition, records, registration, and transfer credit.
• Develops, manages and leverages relationships to resolve student issues.
• Designs, delivers, and evaluates ES student service programs and service standards.
• Leads teams and collaborates with faculties to ensure awards and enrollment processes.

Skills

Student advising

Financial advising

Communication skills

Project management

Team collaboration

Education

Bachelor's degree

Tools

SIS

Job description

The University of British Columbia in Vancouver seeks an Enrolment Services Advisor to guide a portfolio of 900-1100 students across financial support, admissions, records, registration, and more. The ESA will provide professional advice for domestic and international students and contribute to service design and program evaluation.

This role supports undergraduate, graduate, and prospective students, collaborates with AESAs and academic staff, and helps advance student financial wellness and