Student Records & Enrolment Services Specialist

University of British Columbia; Vancouver; On-site; CAD 51,000 - 54,000; Full time

Job summary

The Enrolment Services Coordinator (ESC) at the University of British Columbia in Vancouver provides support for a broad range of Student Records Management processes, ensuring critical university functions such as registration and graduation are maintained.

The ESC works across graduation, registration, transcript production and academic record support, delivering administrative support and maintaining knowledge bases while coordinating processes within the ES organization.

Qualifications

• Demonstrates excellent interpersonal, communication and presentation skills.
• Experience in service-centered environment preferred within student services.
• Ability to problem solve and exercise sound judgment.

Responsibilities

• Assists with complex student files including investigating, analyzing and interpreting facts, policies, regulations, procedures; summarizing findings; and making recommendations.
• Attends meetings and consultations with ESAs and/or other ES managers where appropriate.
• Performs other duties as related to the qualifications and requirements of the job.

Skills

Interpersonal skills

Communication

Presentation skills

Education

High School diploma and 2-year post-secondary diploma

4 years related experience

Tools

Office software

Job description

The Enrolment Services Coordinator (ESC) at the University of British Columbia in Vancouver provides support for a broad range of Student Records Management processes, ensuring critical university functions such as registration and graduation are maintained.

The ESC works across graduation, registration, transcript production and academic record support, delivering administrative support and maintaining knowledge bases while coordinating processes within the ES organization.