Student Experience & Equity Advisor

Centennial College; Toronto; On-site; CAD 65,000 - 90,000; Full time

Job summary

Centennial College's Student Experience Office supports an unparalleled educational experience by focusing on student conduct, equity, inclusion, and access to services. The SEA role delivers mediation, restorative practices, and case management to guide students through informal resolutions and formal processes.

Collaborating with Centennial Success Advisors, Residence Life, International Education, and other units, the SEA develops educational programs, provides advocacy, and promotes a fair,

Qualifications

• Three year degree/diploma in education, counselling, social work, or psychology; or equivalent combination of education and experience
• Education/coursework in student development theory, alternative dispute resolution (ADR) and diversion, investigation and adjudication, conflict resolution, mediation, or restorative practices
• Minimum five (5) years of experience in the field of student affairs, advising, and/or student conduct, providing support and educational services to a diverse student population, including managing complex and disruptive behaviours related to community safety and mental health

Responsibilities

• Develops knowledge and skill-building programs to facilitate students’ holistic development as caring and engaged community members.
• Serves as an expert advisor to Centennial Success Advisors in student cases, including supporting the implementation of students’ success plans.
• Creates resource materials and coaches students to ensure they understand their rights and responsibilities in order to effectively participate in formal processes (i.e., does not serve as investigator, but as a neutral and supportive guide and advocate when needed).
• Facilitates educational programming and conduct interventions that support student development, citizenship, and positive behavioural change.
• Enables restorative practices to repair harms and rebuild trust following an incident (including those that fall within formal student conduct processes); this includes facilitating restorative circles with students and impacted others.
• Facilitates student adjudication processes and participates in legal proceedings when required and supports punitive recommendations when justified (for serious conduct/behaviour), and initiates developmental, and restorative outcomes as appropriate.
• Identifies risk and liability, such as discriminatory behaviour, abuse of power, and unfair application of process exhibited by managers or their employees and advises on mitigation of the risk.
• Assesses cases/inquiries at a lower risk level to determine institutional risk and risk of harm to individuals and advises managers accordingly, in consultation with the Associate Director, Student Community Standards & Supports.
• Actively participates on the College’s Case Management Care Team where sensitive/confidential details of cases are discussed to determine outcomes.
• Serves as case lead to coordinate complex cases with multiple incidents and/or many institutional impacts.
• Provides guidance, training, and consultation to manager and staff on student complains and conduct matters, ensuring procedural fairness, consistent application of policies and practices, informed decision-making, and risk mitigation.
• Analyzes data trends regarding conduct behaviours, policy gaps, etc. to identify student experience improvements (which could range from educational programming to policy updates to procedural/practice changes).
• Supports the Associate Director, Student Community Standards & Support by attending various College committees, events and/or meetings related to the overall student experience.

Skills

Conflict resolution

Mediation

Case management

Data analysis

Social media familiarity

Education

Three year degree/diploma in education, counselling, social work, or psychology

Education/coursework in student development theory and ADR

Experience in student affairs and advising

Tools

Social media platforms

Job description

Centennial College's Student Experience Office supports an unparalleled educational experience by focusing on student conduct, equity, inclusion, and access to services. The SEA role delivers mediation, restorative practices, and case management to guide students through informal resolutions and formal processes.

Collaborating with Centennial Success Advisors, Residence Life, International Education, and other units, the SEA develops educational programs, provides advocacy, and promotes a fair,