Strategy & Process Manager | Hybrid, Growth & Onboarding

Thomson Reuters; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Thomson Reuters is seeking a CSA Strategy & Process Manager to drive pre-onboarding activities, documenting commercial models, packaging strategies, pricing, and customer journeys as part of the Commercial Systems Acceleration team in Toronto.

You will partner with Product, Revenue Operations, Finance, Customer-to-Cash, Architecture and Technology to map current and future-state processes, develop functional requirements, and support onboarding readiness for scalable growth and operational

Qualifications

• Bachelor's degree in Business, Finance, Operations, Information Systems, or a related field.
• 2-5+ years of experience in Business Analysis, Revenue Operations, Commercial Operations, Sales Operations, Process Improvement, Consulting, or Program Management.
• Experience gathering business requirements and documenting process flows.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication with demonstrated stakeholder management abilities.
• Advanced Microsoft Excel and PowerPoint skills.

Responsibilities

• Document commercial models, product structures, packaging strategies, pricing approaches, and customer journeys.
• Evaluate new products and capabilities for onboarding to the strategic technology stack.
• Identify business impacts, dependencies, risks, and operational considerations.
• Develop executive-ready materials, status reports, decision logs, and governance documentation.
• Facilitate workshops with business stakeholders to document current-state and future-state processes.
• Translate business needs into detailed functional requirements, user stories, and acceptance criteria.

Skills

Analytical skills

Organizational skills

Problem-solving

Written and verbal communication

Education

Bachelor's degree in Business, Finance, Operations, Information Systems, or a related field

Tools

Microsoft Excel

Microsoft PowerPoint

Lucidchart

Visio

Job description

Thomson Reuters is seeking a CSA Strategy & Process Manager to drive pre-onboarding activities, documenting commercial models, packaging strategies, pricing, and customer journeys as part of the Commercial Systems Acceleration team in Toronto.

You will partner with Product, Revenue Operations, Finance, Customer-to-Cash, Architecture and Technology to map current and future-state processes, develop functional requirements, and support onboarding readiness for scalable growth and operational