CSA Strategy & Process Manager

Thomson Reuters; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Thomson Reuters is seeking a CSA Strategy & Process Manager to drive pre-onboarding activities, documenting commercial models, packaging strategies, pricing, and customer journeys as part of the Commercial Systems Acceleration team in Toronto.

You will partner with Product, Revenue Operations, Finance, Customer-to-Cash, Architecture and Technology to map current and future-state processes, develop functional requirements, and support onboarding readiness for scalable growth and operational

Qualifications

• Bachelor's degree in Business, Finance, Operations, Information Systems, or a related field.
• 2-5+ years of experience in Business Analysis, Revenue Operations, Commercial Operations, Sales Operations, Process Improvement, Consulting, or Program Management.
• Experience gathering business requirements and documenting process flows.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication with demonstrated stakeholder management abilities.
• Advanced Microsoft Excel and PowerPoint skills.

Responsibilities

• Document commercial models, product structures, packaging strategies, pricing approaches, and customer journeys.
• Evaluate new products and capabilities for onboarding to the strategic technology stack.
• Identify business impacts, dependencies, risks, and operational considerations.
• Develop executive-ready materials, status reports, decision logs, and governance documentation.
• Facilitate workshops with business stakeholders to document current-state and future-state processes.
• Translate business needs into detailed functional requirements, user stories, and acceptance criteria.

Skills

Analytical skills

Organizational skills

Problem-solving

Written and verbal communication

Education

Bachelor's degree in Business, Finance, Operations, Information Systems, or a related field

Tools

Microsoft Excel

Microsoft PowerPoint

Lucidchart

Visio

Job description

Job Description

The CSA Strategy & Process Manager plays a key role within the Commercial Systems Acceleration team, supporting pre-onboarding activities that prepare new products, commercial models, and capabilities for successful implementation on Thomson Reuters' strategic technology stack.

This role partners with Product, Revenue Operations, Finance, Customer-to-Cash, Architecture, and Technology teams to define commercial operating models, document business requirements, map future-state processes, identify capability gaps, and support onboarding readiness. The manager helps translate complex business concepts into actionable requirements and implementation plans that enable scalable growth and operational excellence.

The successful candidate is naturally curious, highly organized, comfortable navigating ambiguity, and able to connect business strategy with operational execution. They enjoy facilitating discussions, solving complex business problems, and working across diverse stakeholder groups to bring new products and capabilities to market.

Key Responsibilities

Commercial Strategy & Pre-Onboarding Support

• Support Gate 1 activities by documenting commercial models, product structures, packaging strategies, pricing approaches, and customer journeys.
• Assist in evaluating new products and capabilities for onboarding to the strategic technology stack.
• Conduct research and analysis to identify business impacts, dependencies, risks, and operational considerations.
• Support development of executive-ready materials, status reports, decision logs, and governance documentation.

Process Mapping & Business Requirements

• Facilitate workshops with business stakeholders to document current-state and future-state processes.
• Create and maintain process maps, workflows, business requirements, and operational design documentation.
• Translate business needs into detailed functional requirements, user stories, and acceptance criteria.
• Support the development and refinement of Azure DevOps epics and features.

Stakeholder Coordination

• Partner with Product, Sales, Finance, Operations, Customer Success, Architecture, and Technology teams to gather requirements and resolve open questions.
• Track decisions, action items, dependencies, risks, and escalations across multiple initiatives.
• Coordinate stakeholder reviews, approvals, and sign-off activities.

Analysis & Continuous Improvement

• Identify opportunities to improve business processes, customer experiences, and operational efficiency.
• Support fit-gap analysis between existing capabilities and future-state business requirements.
• Analyze data and operational impacts to support business recommendations.
• Assist with readiness assessments and onboarding handoff activities.

Program Execution

• Maintain project artifacts, requirements, repositories, and governance documentation.
• Support status reporting and program tracking across multiple products and initiatives.
• Support handoff packages for onboarding and implementation teams.
• Ensure traceability between business requirements, process designs, decisions, and solution deliverables.

Required Qualifications

• Bachelor's degree in Business, Finance, Operations, Information Systems, or a related field.
• 2-5+ years of experience in Business Analysis, Revenue Operations, Commercial Operations, Sales Operations, Process Improvement, Consulting, or Program Management.
• Experience gathering business requirements and documenting process flows.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication with demonstrated stakeholder management abilities.
• Advanced Microsoft Excel and PowerPoint skills.

Preferred Qualifications

• Experience creating process maps using Lucidchart, Visio, or similar tools.
• Knowledge of Customer-to-Cash, Sales Operations, CPQ, CRM, ERP, or commercial systems.
• Experience supporting business transformation or technology implementation initiatives.
• Familiarity with AI, SaaS, subscription, and usage-based commercial models.

#LI-JK3

New Position: This position is open due to an existing vacancy to support our evolving business needs.

What's in it For You?

Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first app