Strategic Partnerships & Customer Success Specialist

Recycle Track Systems, Inc.; British Columbia; Hybrid; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Extended health benefits

Dental benefits

Health Spending Account

GRSP program

Volunteer hours

Hybrid work

Job summary

Recycle Track Systems, Inc. seeks a Strategic Partnership Specialist (Customer Care) to manage the full customer life cycle, drive partnerships with haulers, and optimize procurement processes. You will support service requests, analyze data to improve margins, and collaborate across teams to deliver outstanding care to customers and vendors.

The role emphasizes hybrid work for BC candidates and remote options for other parts of Canada, with a focus on sustainability and operational excellence.

Qualifications

• 3+ years’ experience in Customer Success, Account Management and/or procurement negotiations.
• Bachelor’s degree or equivalent training and experience.
• Excellent verbal and written communication skills.
• Strong task prioritization and multi‑tasking with minimal supervision.
• Willingness to own results and take responsibility.
• Experience troubleshooting in CRM/ERP systems (Dynamics, Oracle, SAP, NetSuite).
• Self‑driven with ability to prioritize and execute
• Team oriented with ability to deliver independent results.
• Knowledge of service industry is preferred.
• Thrives in fast-paced environments and adapts to new challenges.

Responsibilities

• Daily use of CRM for customer and hauler communication and casework.
• Use of CRM & ERP software and portals to manage and create work orders.
• Update information in CRM/ERP systems daily.
• Monitor customer activity and suggest service changes or other solutions.
• Advise customers as an industry expert on waste and recycling technology and regulations.
• Support Sustainability with waste auditing and diversion reporting.
• Process hauler invoices and coordinating with partners.
• Collaborate with Account Management and other departments to ensure quality service.
• Other duties or projects as requested.

Skills

Customer Success

Account Management

Procurement

Communication

Problem Solving

Team Player

Data Analysis

Education

Bachelor’s degree or equivalent

Tools

Microsoft Dynamics

Oracle

SAP

NetSuite

Job description

Recycle Track Systems, Inc. seeks a Strategic Partnership Specialist (Customer Care) to manage the full customer life cycle, drive partnerships with haulers, and optimize procurement processes. You will support service requests, analyze data to improve margins, and collaborate across teams to deliver outstanding care to customers and vendors.

The role emphasizes hybrid work for BC candidates and remote options for other parts of Canada, with a focus on sustainability and operational excellence.