Strategic Manager, Customer Energy & Electrification

Toronto Hydro; Toronto; Hybrid; CAD 124,000 - 155,000; Full time

Benefits offered by this job

Health & dental benefits

Employee assistance program

Life insurance

Spending account

Paid time off

Pension plan

Tuition reimbursement

Staff engagement events

Job summary

Toronto Hydro is seeking a Manager, Customer Energy Management (Large Customers) to lead a team responsible for strategic account management and delivering exceptional customer experiences for municipal, academic, healthcare, and industrial clients.

You will build trusted relationships, advise leadership on priorities, and drive initiatives in electrification, climate action, and resilience while collaborating across the organization and with external partners.

Qualifications

• Undergraduate degree in business, engineering, environmental studies, or related discipline.
• 7+ years of experience in program management and service delivery (utility industry preferred).
• 5+ years in process management, quality management, project management, and change management.
• 3–5+ years of people leadership experience preferred.
• Experience supporting customers through hands-on account management, including performance tracking and issue resolution.
• Professional certifications in energy systems (preferred).
• PMP (preferred).
• Strong knowledge of electricity markets, regulation, systems, and technology, as well as DERs.
• Excellent understanding of IESO, OEB, City of Toronto roles and climate programs.
• Strong knowledge of data analysis tools.
• Strong familiarity with cleantech/energy services providers and products (buildings initiatives).
• Strong knowledge of safety and legislative requirements.

Responsibilities

• Lead the delivery of exceptional customer experiences and strategic account management for the MASH and industrial portfolio.
• Build and maintain trusted relationships with customers, stakeholders, and government agencies.
• Oversee development and delivery of programs and engagement initiatives supporting electrification, climate action, and growth.
• Provide strategic advice on customer priorities, industry trends, and regulatory developments.
• Collaborate across Toronto Hydro and external partners to deliver integrated solutions and continuous improvement.
• Lead, coach, and develop a high-performing team with a culture of safety and accountability.

Skills

Stakeholder management

Data analysis

Project management

Leadership

Communication

Analytical thinking

Change management

Process improvement

Education

Business degree

Engineering degree

Environmental studies degree

Job description

Toronto Hydro is seeking a Manager, Customer Energy Management (Large Customers) to lead a team responsible for strategic account management and delivering exceptional customer experiences for municipal, academic, healthcare, and industrial clients.

You will build trusted relationships, advise leadership on priorities, and drive initiatives in electrification, climate action, and resilience while collaborating across the organization and with external partners.