Strategic Key Accounts Consultant – Large Customers

Toronto Hydro Corporation; Toronto; Hybrid; CAD 101,000 - 126,000; Full time

Benefits offered by this job

Employee assistance program

Life insurance

Fitness spending account

Paid time off

Pension plan (OMERS)

Tuition reimbursement

Employee engagement events

Job summary

Toronto Hydro Corporation in Toronto, Ontario, is seeking a Large Customer and Key Accounts Consultant to manage strategic relationships with our large customers, key accounts, and developers, delivering innovative solutions aligned with distribution and customer requirements.

The role acts as liaison between the utility and customers, handling outages, billing concerns, and participating in decarbonisation initiatives, collaborating with MOE, IESO, OEB, and other LDCs.

Qualifications

• Bachelor of Technology, Business, Engineering or equivalent.
• 5-7 years of relevant electrical utility experience.
• Knowledge of how large customers use electricity services and related topics.
• Customer-centric approach to key account management.
• Strong strategic negotiation and facilitation skills.

Responsibilities

• Support ongoing delivery of corporate and team objectives within the Customer Energy Management & Partnerships team.
• Proactively manages relationships with large customers and key accounts through data-driven planning.
• Act as single point of contact for customer service inquiries and escalations including billing, outages, and connections.
• Maintain relationships with stakeholders; assess feedback to improve processes and programs.
• Communicate regulatory-compliant messaging and identify areas for service improvement.
• Provide data analysis and insights to support management decisions and key account programs.

Skills

Customer-centric approach

Strategic negotiation

KPI management

MS Office Suite

Education

Bachelor's degree

Tools

Power BI

Tableau

SQL

Excel

CRM

Job description

Toronto Hydro Corporation in Toronto, Ontario, is seeking a Large Customer and Key Accounts Consultant to manage strategic relationships with our large customers, key accounts, and developers, delivering innovative solutions aligned with distribution and customer requirements.

The role acts as liaison between the utility and customers, handling outages, billing concerns, and participating in decarbonisation initiatives, collaborating with MOE, IESO, OEB, and other LDCs.