Strategic Logistics Dispatcher & Customer Care Lead

Charger Logistics Inc.; Brampton; Sur place; CAD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Healthcare benefits

Career growth

Résumé du poste

Charger Logistics Inc. is a Brampton-based logistics provider seeking a motivated dispatch professional to coordinate inbound and outbound freight, align with customers and carriers, and ensure timely, cost-effective delivery.

The role requires 3+ years in trucking/dispatch, strong customer service skills, and solid knowledge of North American geography. Candidates should be proficient in MS Office and capable of fast software adaptation.

Qualifications

• 3+ years of experience in trucking industry or dispatch.
• Knowledge of transportation industry and North American geography is an asset.
• Positive attitude with good people skills.
• Good command of MS Office (Excel and Word) with ability to learn new software.

Responsabilités

• Serve as the primary contact for customers, coordinating inbound and outbound freight to meet daily priorities and weekly targets.
• Build and maintain relationships with customers, brokers, and carriers to address service risks and ensure timely communication.
• Analyze lane data, on-time performance and costs to negotiate rates with customers and third-party carriers.
• Communicate with customers, brokers, and carriers to resolve discrepancies related to pricing, service levels, delivery schedules, and documentation.
• Direct and organize logistics activities: obtain shipment rates, negotiate with providers, track shipments, resolve quality or schedule discrepancies.
• Verify and troubleshoot issues in shipping or customs documentation (PODs, BOL, carrier confirmations).
• Proactively communicate service risks to customers to provide proper resolution.

Connaissances

Customer service

Dispatch experience

Trucking industry knowledge

Formation

Supply Chain Management or related Business

Outils

MS Office (Excel/Word)

Description du poste

Charger Logistics Inc. is a Brampton-based logistics provider seeking a motivated dispatch professional to coordinate inbound and outbound freight, align with customers and carriers, and ensure timely, cost-effective delivery.

The role requires 3+ years in trucking/dispatch, strong customer service skills, and solid knowledge of North American geography. Candidates should be proficient in MS Office and capable of fast software adaptation.