Strategic Enterprise CSM — Americas (Remote)

HelpfulRemote; Canada; Hybrid; CAD 139,000 - 208,000; Full time

Job summary

Ashby is seeking a seasoned Customer Success professional to manage a book of ~20 enterprise customers across the US and Canada, focusing on adoption and health rather than renewals. You will become a product expert, tailor configurations, and deliver targeted trainings in collaboration with Sales, Marketing, Product, and Operations.

This full-time, remote role welcomes candidates in Canada or the USA and involves a multi-stage interview process.

Qualifications

• Minimum five years of customer success experience in B2B SaaS.
• Experience managing a book of enterprise customers with multi-million ARR.
• Strong communication, attention to detail, and cross-functional collaboration.

Responsibilities

• Manage a book of ~20 enterprise customers worth over $2m ARR, focused on adoption and health.
• Become a deep product expert, tailor configurations, craft training.
• Collaborate with Sales, Marketing, Product, and Operations to shape the customer success motion.

Skills

Customer success

B2B SaaS

Stakeholder management

Cross-functional collaboration

Communication skills

Attention to detail

Job description

Ashby is seeking a seasoned Customer Success professional to manage a book of ~20 enterprise customers across the US and Canada, focusing on adoption and health rather than renewals. You will become a product expert, tailor configurations, and deliver targeted trainings in collaboration with Sales, Marketing, Product, and Operations.

This full-time, remote role welcomes candidates in Canada or the USA and involves a multi-stage interview process.